Our culture is characterized by customer orientation, close collaboration, and growth. With us, you have a lot of decision-making freedom and will learn something new every day, growing personally along with our company.
Agile Value is one of the most exciting startups in the New Work sector, based in Frankfurt am Main. With our software Teammeter, we are revolutionizing the world of work and helping hundreds of companies build excellent teams. Our customers include for instance Deutsche Bahn, Toyota, and Freenet.
To strengthen our international team, we are looking for a Customer Success Manager. Your task will be to accompany our customers from acquisition onwards, ensuring optimal use of our software.
We are open to profiles with diverse backgrounds. Above all, you should bring strong customer orientation and a willingness to learn.
You will work from home or wherever you want. Part-time work is possible.
Your Responsibilities
- Building strong customer relationships and regularly reviewing customer success
- Responsible for customer retention and expanding the customer base through positive customer experiences
- Participating in demo discussions and advising potential new customers
- Collaborating with product management to successfully handle sales
- Supporting project challenges and increasing user acceptance
- Enabling successful onboarding and identifying customer needs
- Working closely with product and development teams on product feedback to achieve individual customer support and meet success plans
- Creating and maintaining content for our customers on our website
- Communicating on social media
- Attending trade shows and customer events
Your Profile
- Successfully completed studies in Business, Media, Social Sciences, Information Technology, International Management, or a comparable qualification
- A positive attitude and excellent communication skills
- Interest in IT applications and psychology
- Experience in customer contact or in the HR field is an advantage
- Strong analytical skills and a structured working approach
- Excellent German and English skills, both written and spoken; French skills are an advantage
We Offer
- Complete flexibility: You work from home or a coworking space funded by us.
- A great work culture with no hierarchy, characterized by collaboration, diversity, and respect
- Great team events at the most beautiful locations
- Startup spirit: You can quickly take on responsibility
- Learn something new every day: Various internal and external training opportunities
- Participation in the company’s success
