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Chat Support Agent (Remote) - 15 - 18/hr

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Proven experience in customer support, Excellent communication and problem-solving skills, Empathetic and customer-oriented mindset, Proficient in computer skills.

Key responsabilities:

  • Provide accurate info and support through chat
  • Resolve worker concerns with empathy
  • Collaborate for seamless support experience
  • Promote platform benefits to engage workers
NoGigiddy logo
NoGigiddy Information Technology & Services TPE https://www.nogigiddy.com/
11 - 50 Employees
About NoGigiddy
NoGigiddy is the only on-demand community staffing platform dedicated to support the world’s gig workers at all costs. For people looking for flexible work, we’re the only on-demand community staffing platform that will help you earn more money, find gigs faster and connect to the entire gig economy in a single click. Our revolutionary all-in-one Gig platform connects gig workers to the entire gig marketplace. With our platform, gig workers are able to view hundreds of available gigs in their area. The Nogigiddy platform is the perfect solution for people looking to make some money on their own schedule. You can search through different companies that are posting shifts, pick up the one you want, and get paid quickly - all while earning an additional income or working flexible hours! We empower workers with opportunities across all industries - including supplemental income on top of a flexible lifestyle schedule. We’re not just trying to disrupt the gig marketplace, our aim is to help the gig worker in this new economy - by giving access and opportunities that have never existed before. NoGigiddy is dedicated to empowering gig workers - at all costs. Through our community platform, our workers connect to share advice, earn more money, and navigate gig work together. You shouldn’t have to go it alone. We all can learn from each other. That’s why we offer a positive workplace to share experiences. If you need advice, support or inspiration you’ll find other workers who are willing to help you. Our mission is clear: To help gig workers at all costs. While other companies strive to prevent you from working outside of their marketplace, we actively encourage it. We’ve partnered with some of the biggest on-demand gig platforms to find you more gigs and help you earn more money - putting the entire Gig Economy at your fingertips.
See more NoGigiddy offers

Job description

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig workers to various staffing local businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry.

At NoGigiddy, we prioritize our gig workers and aim to promote flexibility and convenience. Our dedication to improving the gig worker experience sets us apart, as we constantly explore new ways to create even more earning opportunities for gig workers. By joining our GigSquad, you will be part of a team that values your contribution and offers various paths for growth and development.

Responsibilities
  • Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system.
  • Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism.
  • Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers.
  • Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps.
  • Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter.
  • Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation.
  • Document and escalate complex or unresolved queries to the appropriate departments for further assistance.

Requirements

  • Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
  • Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
  • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
  • Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
  • Ability to work independently and remotely while maintaining a high level of productivity and focus.
  • Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Help Desk SupportCustomer SupportHardware TroubleshootingOnline Communication

Other Skills

  • Physical Flexibility
  • Empathy
Are you interested?

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