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Customer Service Representative

Remote: 
Full Remote
Contract: 
Work from: 
Florida (USA), Georgia (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, Excellent communication and interpersonal skills, Strong problem-solving abilities and decision-making skills, Previous customer service experience preferred, Ability to work under pressure and multi-task.

Key responsabilities:

  • Responding to inquiries via phone, email, and live chat
  • Resolving complaints & providing product information
  • Maintaining accurate customer records & ensuring satisfaction
  • Collaborating with departments & escalating complex issues
  • Following up with clients & staying updated on product knowledge
Dazonn Technologies Private Limited logo
Dazonn Technologies Private Limited Information Technology & Services Scaleup
201 - 500 Employees
See more Dazonn Technologies Private Limited offers

Job description

DAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction.

Key Responsibilities:

- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner

- Resolving customer complaints and issues effectively and efficiently

- Providing accurate information about our products and services to customers

- Maintaining customer records and updating information as needed

- Collaborating with other departments to ensure customer needs are met

- Identifying and escalating complex customer issues to the appropriate team members

- Following up with customers to ensure their satisfaction and address any additional concerns

- Keeping up-to-date with product knowledge and company policies to provide accurate information to customers

- Maintaining a positive and professional attitude at all times, even in difficult situations

- Striving to meet and exceed customer satisfaction goals

Qualifications:

- High school diploma or equivalent required; college degree preferred

- Previous customer service experience preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work well under pressure and handle multiple tasks simultaneously

- Proficient in Microsoft Office and other computer applications

- Ability to adapt to changing situations and learn new processes quickly

- Strong attention to detail and organizational skills

- Ability to work independently and in a team environment

- Willingness to work flexible hours, including evenings and weekends if needed

At DAZONN Technologies, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Customer Service Representative position.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

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