Offer summary

Qualifications:

Fluent in German and English, Excellent communication and interpersonal skills, Ability to multitask in fast-paced environment, Strong problem-solving skills, Experience in customer service is preferred.

Key responsabilities:

Provide outstanding support via phone, email, and chat

Resolve customer issues promptly for satisfaction

Maintain product knowledge to give accurate information

Document interactions in CRM system diligently

Collaborate with team to enhance service experience

Job description

Transform your career with Patrique Mercier Recruitment JP and discover the beauty of Greece! We are excited to welcome dedicated German-speaking customer service representatives to our growing team. This role comes with fully paid relocation, offering you the chance to work in a vibrant environment while enjoying the Mediterranean lifestyle. In this customer service position, you will provide top-tier support to our clients, assisting them with inquiries and resolving issues related to our esteemed automotive brands. If you are motivated, customer-oriented, and ready for an exciting new chapter in your life, we want to hear from you!

Responsibilities

Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
Resolve customer inquiries and issues promptly to ensure satisfaction and foster strong relationships.
Maintain up-to-date knowledge of our products and services to deliver accurate information to customers.
Document all customer interactions diligently in our CRM system.
Work closely with team members to enhance the customer service experience and implement best practices.
Participate in training sessions and team meetings focused on personal and team development.
Suggest improvements to processes to enhance customer experience and efficiency.

Requirements

Fluent in German, both written and spoken; English proficiency is required.
Excellent communication and interpersonal skills with a strong focus on customer service.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous experience in customer service or a related field is preferred.
Comfortable using CRM systems and customer support software.
A friendly demeanor, adaptability, and eagerness to embrace a new cultural experience.

Benefits