Commercial Manager

Purpose 

Clickatell is looking for a Commercial Manager that will focus their efforts in expanding our chat commerce solution’s footprint in South Africa. Engaging with current and future clients, you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways

We Are On A Learning Journey

Requirements of the Role

o Relevant Degree or 8 years of relevant job experience with similar essential duties

Work Experience 

▪ Demonstrable experience in creating a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.

▪ Demonstrable experience working cross functionally as part of a solution team.

▪ Experience in senior manager stakeholder engagement.

▪ A track record for consistently exceeding revenue goals.

Proficient Knowledge and Ability 

▪ Knowledge of the industry and shared business challenges.

▪ Experience and knowledge of messaging and/or payment products and industry.

▪ Brings with and has the ability to tap into an extensive network of decision makers in the industry

▪ A good listener, genuinely interested in clients, their business, and how they can succeed.

▪ Is collaborative with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.

▪ Excellent communication and presentation skills.

▪ Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.

▪ Strong Interpersonal skills with the ability to work with multi-dimensional teams.

▪ Strong business/commercial acumen or instinct with technical capacity.

▪ Have problem solving skills, a logical thinker and analytical abilities

We Do The Right Things

Responsibilities of the Role

Managing existing clients and revenue

o Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.

o Manage the entire sales cycle to ensure you customers experience the full customer journey.

o Provide technical support to our customers with the goal to keep customers satisfied with the business's products. Cross sell to existing clients.

o Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.

o Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.

o Provide professional after-sales support to enhance the customers’ dedication Sourcing for new clients

o Focuses on building long-term mutually beneficial partnerships with core enterprise customers.

o Unearth new sales opportunities through networking and turn them into long term partnerships

o Engage in complex deal structuring and negotiation efforts designed to win new deals.

o Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.

o Set sales and revenue targets and work diligently to meet them.

o Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation 

A Bit About You

Behavioral competency requirements of a Pacesetter:

o Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts.

o Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.

o Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.

o Risk Mitigation: Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns.

o Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.

o Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships.

o Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources to deliver the goal.

o Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met.

o Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results.

o Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value. 

Why You Should Join

Perks of the Role

o Medical Aid contribution

o Pension fund contribution

o Quarterly performance incentive bonus

o Risk benefit company contributions

o Reimbursable communications allowance for internet and mobile phone bills

o Half-day off on your birthday

o 5 personal days leave a year, over and above your annual leave

o Remote working and access to office hubs as required

o Home office set-up with laptop, monitor and other related items