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Software Engineer (Application Support)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Thailand

Offer summary

Qualifications:

Bachelors Degree in IT, Computer Science, or related field, Proficient in SQL queries, OS analysis, and troubleshooting.

Key responsabilities:

  • Diagnose software/hardware issues and ensure SLAs are met
  • Collaborate for knowledge transfer and process improvement
KateWorthington logo
KateWorthington Human Resources, Staffing & Recruiting Small startup https://www.kateworthington.net/
2 - 10 Employees
About KateWorthington
With over 15 years of experience in the recruitment industry, Kate Worthington has served a diverse range of companies including public listed corporates, start-ups, and non-profit organizations. The goal is to connect the dots between corporations and the scarcity of talented professionals in specific markets.As a recruitment company that values data and insights, Kate Worthington aims to consistently bring together clients and candidates to help them realize their aspirations. With a passionate, motivated, and adaptive approach, Kate Worthington has established itself as a remarkable recruitment company in this evolving industry.
See more KateWorthington offers

Job description

Hiring Position: Software Engineer (Application Support): Open to Thai Nationals Only

Working Condition: Hybrid Working (3 Days at Office and 2 Days from Anywhere OR WFA)

Location: Bangkok, Thailand (BTS and MRT Accessible)

Pay Rate: THB 45000 to THB 70000 + Travel Allowance + Mobile Allowance + Shift Allowance

______________________________________________________________________


Scope of the Role:

As a Software Engineer (Application Support), you will take ownership of delivering exceptional service to our global customers in the pharmaceutical and biotech industries by resolving software-related issues and ensuring that the expected service level agreements (SLAs) are met using standardized procedures and processes.

Responsibilities:
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot both functional and technical issues of the product, which may be related to other IT areas (e.g., network, OS)
  • Ensure tickets are created, updated, and resolved within the SLA
  • Liaise and collaborate with our global headquarters for knowledge transfer and process improvement activities
  • Properly escalate unresolved incidents to appropriate internal or external teams following the workflow in a timely manner

Knowledge/Experience/Qualifications:
  • Bachelors Degree in Information Technology, Computer Science, Engineering, or a related field
  • Knowledge of business process orientation
  • Ability to write SQL queries in databases (Oracle, Postgres) and understand SQL scripts
  • Ability to analyze OS (Windows, Linux, Kubernetes, Docker Swarm), application, and database logs
  • Flexibility to work in different shifts and hours
  • Proficiency in English is a must

Beneficial Experience:
  • Experience working with applications such as MES and ERP
  • Basic knowledge of Unix (Linux) command/shell scripts
  • Basic knowledge of Kubernetes
  • Basic knowledge of Docker Swarm
  • Basic knowledge of Java programming
  • Background experience as a Programmer Analyst, System Analyst, or System Architect

Your Benefits:
  • In-depth MES software product training will be provided
  • Flexible work hours, including options to work from home
  • Work in a global organization with international customers and colleagues
  • Lean hierarchies and an open-door culture
  • Good team spirit globally and locally
  • Opportunities for personal development and attractive career paths as you work on interesting, challenging, and varied projects
  • Attractive benefits and employee engagement programs

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

KubernetesOracle Database Administration (DBA)Database Queries

Other Skills

  • Verbal Communication Skills
  • Distributed Team Management
Are you interested?

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