Offer summary

Qualifications:

Native/near-native Polish & good English, Tech-savvy with problem-solving skills, Familiarity with tech issues & solutions, High School Diploma, flexible working hours.

Key responsabilities:

First point of contact for customers

Resolve account issues, complaints with solutions

Serve post-sales requests, manage relationships

Job description

Do you speak Polish fluently?

Work for the world’s largest multinational company, join a dynamic & multicultural team and let your new journey begin in Greece!

If you are a great communicator, with patience and a problem-solving attitude, you are who we are looking for!

Waste no time, apply now!

What you will need to do:

Act as the first point of contact for all the Polish-speaking customers
Identify and assess customers’ needs to achieve satisfaction
Assist customers to manage/secure their account & passwords
Resolve customers’ online store post-sales requests
Deliver high-quality support
Manage large amounts of incoming calls & emails
Build sustainable relationships and trust with customer accounts
Handle customer complaints, provide appropriate solutions

Requirements

Native-level or near-native level in Polish language, along with good English skills
Tech savvy, curious and problem-solving acumen
Able to identify technical issues and suggest immediate solutions to clients
Provide systematic assistance to customers in a communicative manner
High School Diploma holder
Flexible to work night shifts/ weekend shifts (if applicable)
Active listener
Prior customer support experience would be an advantage

Benefits

Excellent salary
14 salaries
Performance-based bonus
First-class ongoing training and development
Remote opportunities all over Greece
Career development opportunities
Relocation package in case you reside outside of Greece
Employee relations team to assist you with integrating the Greek lifestyle & culture

The position requires relocation to Greece

Required profile