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Ecommerce Manager

Remote:

Full Remote

Contract:

Full time

Work from:

India

Offer summary

Qualifications:

Skilled in Excel and content writing, Good English proficiency, Detail-oriented and organized.

Key responsabilities:

Manage orders and dispatch process
Support writers and handle queries
Coordinate social media marketing campaigns
Label and writer management, social media, solution creation

IGNOU GALAXY

2 - 10 Employees

See more IGNOU GALAXY offers

Job description

About Our Company.

IGNOU Galaxy is a subsidiary of Galaxy Publications. We provide assistance to students of IGNOU universities Regarding there assignments Project work. We have No 1 Ranking in this Field In Google Search Results.

About the Job.

Ecommerce Manager…….

Fully Remote Work From Home (permanent)
Gender:- As 100% Of Our Team is Females We Strongly Require a Female only.

Part-timers Or Students who are busy in another work or studies are not allowed.

We are seeking for a Skilled & Talented Ecommerce Manager who can manage and handle our orders,provide assistance to our team of content writers and managers and handle Dispatch process and also manage marketing campaigns of our social media handles.

Must Have Skills

1. Good Command over Excell, knowledge about Listing or Content writing.
2. Good English
3. Humble & Soft Spoken

Mobile minimum 128gb storage & Laptop & Wifi MANDATORY (Dont Apply if you don’t have this).

Order Management.

Keep a Track of Hardcopy Orders received which will be sent through whatsapp.and enter the order details in spreadsheets
Check the order progress and mention as to which writer the order was assigned.
Writer Support

Work Load :- (Arround -5-20 orders per day).

Customer Query Management (WhatsApp Business Account).

During working Hours WhatsApp Web Should be Open in 1 tab and you have to resolve the Queries of Customers.
Queries will be like Order Status,Complaints & feedback or New Order enquiry.
You just have to Forwards Links of the product as customer requires

Work Load :- (Arround -20-100 New Messages Per Day)

Courrier label Management.

Once an order is completed the content wrriter/content manager will inform you. You have to open Client Panel of delhivery (account will be given by admin) and Generate Courrier pickup
Keep a Track of daily pickup scheduled or not and status of Pickup till the Stage of PICKED_UP.
Keep an Eye on Orders Which are undelivered or returned and inform customer as well admin about it.

Work Load :- (Arround -5-20 Labels per day).

Writer management

You’ll be provided a database of Solutions of all the courses. Whenever a work is assigned to a particular content manager. She may demand solution Provide her that PDF File from the database (google drive) or Whatsapp Group.

Social Media Management

Solution screen-recording (minimum 3+ of 1 minute duration) of solution PDF
Instagram 1 post daily (posters on festivals like happy diwali happy guruparab etc)

Work Load :- 2 Post In Instagram Daily & Minimum 3 Screen-Recording in Youtube
For Samples Visit @ignou_galaxy Instagram Or Visit IGNOU Galaxy Youtube Channel

Solution Making.

When free open the webservices page of university and make solution of the question paper (Content From Google).
Upload those solutions in our website.

Work Load :- =Minimum 3 Solutions If English or minimum 1 if hindi