Inbound Sales Manager

Summary: - Job Description Summary Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobes Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats and calls across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling. Also, ISM should be diligent and aggressive in his follow up and creating a health pipeline for larger opportunities. Responsibilities Requirements An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats. Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock Generate incremental revenue from the existing customers by up-selling additional products Know Who the customer is on real time basis when customer initiates a chat or a call. ISM and services. should be able to navigate quickly between various tools to identify that. Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team. Maintain exceptional level of service quality through CSAT. Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them. Identify upselling opportunities on existing accounts and effectively position Adobe's growth products like SIGN, Substance and Stock. Provide basic demo of Adobe solutions to our customers. Graduation is a must for this role. Experience 2 to 8 years Should have excellent communication and presentation skills Proven quick learner, who can understand and be able to position Adobe products and new- age Solutions Should be able to multitask, navigate quickly between various tools Should be able to understand customer profile and designation and pitch Adobe solution. An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales Should have the skills to engage a customer and seek more areas of revenue realization (value selling Vs. Transaction selling) Must carry international B2B sales experience, preferable in North America region and understands the nuances of selling in this region Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time Candidates with prior IT Sales background with an understanding of SaaS is a must. Should carry some understanding on Adobes solution/products that he/she will be responsible to position or sell Good knowledge of MS office tools like MS excel, Sharepoint and basic understanding of Power BI would also be helpful. Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired. Should be willing to work in all Geos: NA, APAC and EMEA Should have a minimum typing speed of 40 words per minute for Chat

Salary

700000 - 1500000 INR (Per Year)