Offer summary

Qualifications:

Bachelor's or Master's degree in technical field, 3+ years experience in SaaS technical role, Experience with project management, PMP certification a plus, Strong aptitude for technology, Fluent in English, Excellent communication and interpersonal skills.

Key responsabilities:

Train, onboard new customers on software

Develop knowledge base, transition to AI technology

Create onboarding plans, build customer relationships

Provide online seminars, manage customer accounts

Lead projects, handle escalation issues

Job description

Company Description

Intrigma is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software. Scheduling is complicated, and our solution simplifies it. We are excited to introduce a powerful AI to assist customers with onboarding. As a result, the successful candidate will play a crucial role in developing our knowledge base and transitioning customers to use this innovative tool.

Job Description

We are seeking a Technical Implementation Consultant with excellent project management skills to join our team. The successful candidate will train our new customers on Intrigma's platform, develop our knowledge base, and transition customers to our AI technology. Join us at an exciting time as we revolutionize the onboarding process.

Responsibilities:

Train customers on how to use our software.
Provide online seminars on various features.
Create onboarding plans and training curricula for new clients.
Build robust and strategic customer relationships.
Build out customer accounts in our scheduling software based on their specific needs.
Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts.
Communicate articulately and engage with current and potential clients by video calls and email.
Utilize technical expertise to communicate with the product team effectively.
Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible.
Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships.
Plan, manage, and lead projects with the support team; review and retrospect project performance once complete.

Qualifications

Bachelors or Masters degree (preferably in engineering or a related technical field).
3+ years of experience in a SaaS technical role.
Experience working in a healthcare technology company is a plus.
Strong aptitude for technology.
Experience with project management (Project Management Professional certification is a plus).
C1 or fluent in English.
Excellent communication and interpersonal skills.