Who We Are
Our story might surprise you. We’re the world’s largest restaurant company - encompassing KFC, Pizza Hut, Taco Bell, and Habit Burger Grill - but we’re cooking up more than just tasty food behind the scenes. Our 1.5 million team members in 150 countries rely on technology to serve 40 million customers per day.
About Tracks
In our Easy Ops team, we strive to provide our teams with the best restaurant management platforms. This role would be supporting our vision by generating value through Tracks, which is our back of house system, supporting managers with labor optimization tools and product management and food costing solutions, supported by AI/ML. Tracks aims to provide a seamless and engaging user experience, while also enabling efficiency and productivity in our stores.
What We Need
We are seeking an individual with a strong product mindset and restaurant operations experience to help us develop products that will simplify and improve our restaurant operations for our brands. The Integrations Lead is responsible for the design, planning, coordination, development plan, and supervision of all activities related to the integration of our Tracks BOH solutions to other applications, whether Yum! owned solutions or third parties, supporting alignment of our Tracks Product and Technology with our brand business needs and requirements. The role is critical to driving impact across our partnering Brands through soliciting requirements, managing backlog, planning sprints, and supporting the development of our Product roadmap. Reporting within our Product and UX/UI team structure, you will collaborate with passionate teams driven to drive unmatched restaurant operations.
You Will
- Integrations Plan Development and Execution:
- Oversee the end-to-end product development lifecycle, ensuring timely and successful delivery of product releases.
- Collaborate closely with product owners, engineering, UX, Data teams and other cross-functional teams to translate product requirements into actionable development plans.
- Communicate and collaborate effectively between teams to understand needs/requirements, manage dependencies, resolve issues, and drive product execution.
- Document existing data flows and help to develop new, improved processes.
- Help troubleshoot various issues to understand bug fixes or enhancements that are needed.
- Work with our Brand, BMU stakeholders and cross-functional teams through the whole project life cycle to understand business objectives, design and create Functional and Technical documentation to address the objectives, and assist Development teams in understanding requirements.
- Create user stories and prioritize/reprioritize backlog based on the needs of the business
- Creation of acceptance criteria based on feedback from stakeholders.
- Understand key business objectives and strategy of the product.
- Work directly with the customers: restaurant management teams, franchisees, and other key stakeholders to ensure they are engaged and supportive of direction
- Assess business value and prioritize all stories to ensure work focuses on those with maximum value that align with strategy.
- Follow-up with product customers to ensure features are working properly in production.
You Have
- Skills:
- Strong oral and written communication skills; Technical writing experience a plus (i.e. writing user stories, business requirements, and acceptance criteria)
- Ability to develop productive working relationships with both technical and non-technical partners
- Strong understanding of customer needs
- Ability to use analysis to prioritize business value
- Self-disciplined Get Stuff Done approach to work
- Demonstrated ability to influence peer decision making
- Extreme Ownership mentality (Growth Mindset)
- Strong understanding of customer needs and business strategy
- Ability to use analysis to prioritize business value
- Knowledge of Agile development methodologies/tools and experience writing user stories
- Background:
- 3+ years of Yum! Brands Restaurant Management or ARL experience (Restaurant General Manager or Area Coach) (required)
- The ability to solicit and document requirements (required)
- Achieved or working towards a Bachelor’s degree in Business Administration, Finance, Information Technology or a related field. (highly regarded)
- 1+ years of experience using Tracks BOH Platform (highly regarded)
- The ability to prioritize and manage multiple tasks, be proactive, work with teams; the ability to communicate technical information to non-technical stakeholders
- Understanding of product management principles, agile methodologies, and best practices
A Few Of Our Perks
- 4 weeks of vacation PLUS holidays
- 5 sick days
- 2 paid volunteer days
- 401k matching
- Medical, dental, vision
- Life insurance
- Half day Fridays
- Generous parental leave
- A world-famous recognition culture
Salary Range: $140,900 to $194,260 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights
” poster and supplement and the Pay Transparency Policy Statement.
The Yum! Brands story is simple. We have the four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill -- born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!
As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.
We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!
We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.
Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.
Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.
