The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.
We play a crucial role in assisting doctors and technicians when additional information is needed or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency are required.
Essential Duties and Responsibilities:
Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
Perform data entry of faxed orders
Verify hospitals requesting service are covered at the time of request
Answer inbound calls
Coordinate conference calls for doctors/RNs/rad techs
Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
Provide documentation of all study activity
Other duties as assigned
Qualifications/Education:
No experience required
Excellent verbal and written communication skills required
Strong sense of urgency and ability to multi-task
Ability to work in a team environment as well as work independently
Telephone etiquette skills are essential
Medical background a plus
Professional, courteous and respectful demeanor
High level of attention to detail necessary
Strong organizational and prioritization techniques
Demonstrates sound judgment and decision making abilities
Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
Ability to type a minimum of 30 wpm is required
Genpact
TSMG Holding
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