User Operations | User Lifecycle and VIP

About BingX

• A leading crypto exchange.
• More than 10 million registered users worldwide.
• 750+ spot trading currencies and 400+ futures targets.
• 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
• Top ranking exchange on CoinMarketCap and CoinGecko.
• We aim to build a gateway for the next billion crypto users.

Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE 

Responsibilities

• Enhancing user lifecycle management for target business segments based on data analysis and growth requirements
• Developing and implementing user activation and retention strategies, continuously optimizing through experimentation
• Understanding pain points and needs of VIP/large clients, refining the platform's VIP/large client service system to enhance satisfaction and loyalty
• Collaborating with Product, Operations, and Technology teams to integrate resources, track data continuously, and achieve business growth objectives

Requirements and skills 

• 3-6 years of experience in the field, with preference given to those with experience in cryptocurrency or brokerage-related roles
• Strong business acumen and ability to integrate resources effectively, demonstrating excellent cross-departmental communication skills
• Excellent business thinking, logical analysis, and systematic planning skills
• High sensitivity to data, with the ability to quickly understand changes in the business environment and customer needs
• Bilingual in English and Chinese will be highly advantageous

Working at BingX

• Be part of the future of finance technology and achieve meaningful goal
• Great career development in a fast-growing company
• Market competitive salary
• Fully remote / work-from-home
• Follow your local vacation and other benefits
• Professional development
• Join an international and diversified team