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User Operations | User Lifecycle and VIP

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Thailand, Taiwan, Malaysia, Singapore

Offer summary

Qualifications:

3-6 years experience in cryptocurrency or brokerage, Strong business acumen and communication skills.

Key responsabilities:

  • Enhance user lifecycle management based on data analysis
  • Develop user activation and retention strategies
  • Refine VIP service system for client satisfaction
  • Collaborate with Product, Operations, and Tech teams
BingX logo
BingX
201 - 500 Employees
About BingX
BingX is an open social trading network that is focused on building a customer-centric, secure environment for the interweaving ecosystem of users and traders. Our diverse platform ranges from spot trading and standard contracts to our flagship social trading feature. Since 2018, we’re committed to accelerate the development of the crypto economy with fairness and transparency, in order to nurture the next generation of excellent traders. Our vision is deeply etched into our brand name, in which Bing represents every step that we have undertaken thus far and the X denotes our establishment of the interweaving path between users and traders Together it brings forth BingX - a unique brand that foretells the next chapter of cryptocurrency trading giving users a trading experience like none other. Connect Elite Traders, Discover Smarter Investing, and EXplore Unlimited PoXibilities with BingX.
See more BingX offers

Job description

About BingX


  • A leading crypto exchange.
  • More than 10 million registered users worldwide.
  • 750+ spot trading currencies and 400+ futures targets.
  • 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
  • Top ranking exchange on CoinMarketCap and CoinGecko.
  • We aim to build a gateway for the next billion crypto users.


Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for evolving needs of users, from beginners to professionals.

 

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE 

Responsibilities

  • Enhancing user lifecycle management for target business segments based on data analysis and growth requirements
  • Developing and implementing user activation and retention strategies, continuously optimizing through experimentation
  • Understanding pain points and needs of VIP/large clients, refining the platform's VIP/large client service system to enhance satisfaction and loyalty
  • Collaborating with Product, Operations, and Technology teams to integrate resources, track data continuously, and achieve business growth objectives

Requirements and skills 

  • 3-6 years of experience in the field, with preference given to those with experience in cryptocurrency or brokerage-related roles
  • Strong business acumen and ability to integrate resources effectively, demonstrating excellent cross-departmental communication skills
  • Excellent business thinking, logical analysis, and systematic planning skills
  • High sensitivity to data, with the ability to quickly understand changes in the business environment and customer needs
  • Bilingual in English and Chinese will be highly advantageous

Working at BingX

  • Be part of the future of finance technology and achieve meaningful goal
  • Great career development in a fast-growing company
  • Market competitive salary
  • Fully remote / work-from-home
  • Follow your local vacation and other benefits
  • Professional development
  • Join an international and diversified team

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Advanced LogicCryptocurrencyData AnalysisBrokerageComprehensive Planning

Other Skills

  • Communication
Are you interested?

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