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Front Office Representative

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent communication skills in English (B2/C1), Previous experience in travel, hospitality or customer service.

Key responsabilities:

  • Provide customer support via various channels for international clients
  • Assist with reservations, distribute requests, and log activity in CRM
RateHawk logo
RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/
201 - 500 Employees
See more RateHawk offers

Job description

Job Responsibilities:

  • Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
  • Assisting clients and partners with existing reservations and questions before booking;
  • Distributing requests among departments and teams;
  • Logging activity in CRM.

Requirements

  • Excellent verbal and written communication skills in English (at least B2/C1);
  • Previous experience in travel, hospitality or customer service is an advantage;
  • Is resourseful and able to deliver amazing Customer service by phone and in text;
  • Boats the can-do attitude, patience and ability to "read" customers;
  • Can work both as part of the team and with limited supervision;
  • Is a natural multitasker;
  • Responsibility, attentiveness, empathy, ability to handle stress.

Benefits

  • remote work;
  • schedule: Monday-Friday 5/2 (from 21 p.m. to 6 a.m. GMT+3);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Problem Solving
  • Open Mindset
  • Resourcefulness
  • Stress Management
  • Customer Service
  • Teamwork
  • Multitasking

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