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Finnish Customer Support - Remote Portugal based

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Portugal

Offer summary

Qualifications:

Fluent in Finnish and English, Computer literacy.

Key responsabilities:

  • Handle customer requests via calls
  • Provide timely support with high quality
  • Assist with product/tool support and admin tasks
Intelcia logo
Intelcia Telecommunication Services XLarge https://www.Intelcia.com/
10001 Employees
About Intelcia
We are a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain.For 18 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach.For this, we rely on the expertise of our 12,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit.Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.
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Job description

As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.

We are currently looking for Finnish and English Speaker Customer Advisors!

At Intelcia Portugal we have the job for you!

Your new role

  • With the tools acquired during our initial training, you will be in charge of handling customer requests by answering incoming calls
  • Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided
  • Providing product and tool support to improve customers experience
  • Administrative tasks: documentation management and database updating

What You Need To Succeed

  • Finnish and English fluent or bilingual
  • Computer literacy (easily browse different software programs in parallel)
  • Previous experience in customer service is a plus
  • Excellent communication skills (you are comfortable communicating with customers using several channels)
  • Ability to multi-task by working independently, while being a team player

What The Company Can Offer You

  • A corporate culture, based on management with values and human DNA
  • Initial paid training and employment contract
  • Health insurance after 6 months in the company
  • Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus)

Residence In Portugal Required

At Intelcia, we are excited about your success.

#Intelcia #WeDream #WeCare #WeDo #BeGreatTogethe

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
FinnishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Computer Literacy
  • Customer Service
  • Multitasking
Are you interested?

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