Company Overview
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About The Role
The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of NetCom Learning. This key leadership role involves managing the Training Delivery division, supporting the growth and development of the Talents for Hire division, and enhancing the effectiveness of the Career Services Division. The incumbent will be tasked with creating and executing strategic initiatives, fostering operational efficiency, and ensuring exceptional customer experiences across all divisions.
Key Responsibilities
Training Delivery Management:
Supervise and support the Training Delivery division to ensure effective coordination and execution of training programs.
Collaborate with trainers and subject matter experts to maintain high-quality training content and delivery methodologies.
Monitor training performance metrics and implement improvements to enhance the learning experience.
Talents For Hire Division Development
Drive the growth and development of the Talents for Hire division, which focuses on connecting skilled professionals with IT industry employers.
Identify opportunities to expand the division's reach and increase its market presence.
Work closely with the Talent Acquisition team to identify potential candidates and match them with suitable job opportunities.
Career Services Division Enhancement
Partner with the Career Services Division to improve the effectiveness of career counseling and placement services for NetCom Learning's students.
Develop strategies to build strong relationships with potential employers and promote the hiring of NetCom Learning's certified professionals.
Track placement success rates and devise strategies to increase the employability of students.
Operational Efficiency And Process Improvement
Implement efficient operational processes to enhance overall organizational productivity.
Identify areas for improvement and implement changes to streamline workflows and optimize resource utilization.
Develop and implement training programs for staff members to ensure adherence to best practices and continuous improvement.
Strategic Planning And Execution
Collaborate with the Training Director and other key stakeholders to develop and execute strategic plans that align with the organization's objectives.
Monitor key performance indicators and analyze data to make informed decisions and drive continuous improvement.
Team Leadership And Development
Lead a team of operations and support staff, fostering a positive and collaborative work environment.
Mentor and develop team members, providing guidance for their professional growth and career advancement.
Requirements
- Bachelor's degree in Business Administration, Human Resources, or a related field (Master's degree preferred).
- Proven experience in Training Delivery, Operations, or a similar role within the IT industry.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Effective communication and interpersonal skills.
- Strategic thinking and analytical mindset.
- Knowledge of IT industry trends and employment landscape.
- Ability to work both independently and collaboratively in a dynamic team environment.
Why Join NetCom Learning
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and professional development in a collaborative setting.
- Exposure to the latest project management techniques and industry trends.
- A chance to significantly influence the project management capabilities of diverse teams and organizations.
Join NetCom Learning and be part of a dynamic team that aims to transform individuals' careers and contribute to the success of businesses worldwide. As the Operations Manager, you will play a pivotal role in shaping the future of our organization and driving impactful change within the IT training industry.
