Offer summary
Qualifications:
Excellent written and verbal communication skills in English and Spanish, Commercial attitude to help resolve customer issues, Familiarity with CRM software, ticket systems, and Office tools, Analytical problem-solving skills, Understanding of US business culture and customer expectations.Key responsabilities:
- Provide exceptional customer service through various channels
- Schedule on-site visits, resolve customer issues, maintain detailed interaction records
- Identify sales opportunities, address customer queries, promote products/services
- Route complex issues to team members, escalate as needed
- Direct potential sales opportunities to US team, inform customers about products/services
