Job Description
Myriad Women's Health is hiring a Temporary Patient Advocate for our Outbound team. This is a 6 month temporary contract position. The Patient Advocate team within Myriad Women's Health Commercial Operations organization is integral to Myriad Women’s success as every, individual client communication and interaction matters.
The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including physicians, clinics, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.
Myriad Women’s Health Patient Advocate team provides a differentiated customer experience because we hire amazing people to join this team. Our Patient Advocates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths -- whether it means they learn and grow within the Patient Advocate team or prepare to pursue opportunities with other teams within Myriad Women's Health. **
Shift: Monday-Friday 7:00 a.m.-3:30 p.m. Pacific Time. Please adjust for your respective time zone.**
Pay: $22/hr
Responsibilities
- Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
- Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
- Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
- Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
- Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
- Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Myriad Women's Health or our customers’ experience
Qualifications
- 1-3+ years of customer service experience, preferably in healthcare/ biotechnology
- Experience using customer service applications, such as Service Cloud and Salesforce
- BA/BS Preferred but not required
- Exceptional oral and written communication skills
- Expert knowledge of Google Apps and Mac OS X
- Excellent organizational and task management skills and professional judgment
- Enjoys problem solving and identifying patterns
- Hardworking individual who loves working on a team and supporting others
- This is a 100% remote role
Minimum Speed/Bandwidth Requirements
- 50 Mbps (MegaBits Per Second) - download (or Down)
- 5 Mbps – upload (or Up)
Temporary Information
- This position is a 6 month temporary contract position.
- This is a 100% remote position regardless of location of applicant.
- This is a remote position that does require you to have HIPPA compliant work space.
- This temporary position is eligible for a bonus structure that is based on duration of contract.
- $250 bonus if you complete 3 months
- $500 bonus if you complete 4 months
- $750 bonus if you complete 5 months
Physical Requirements
Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. **
About Us**
Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com .
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.
