Technical Training & Media Specialist

(Hybrid/Remote - Irvine/Atlanta Applicants Only) **

Technical Training & Media Specialist**

At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional development. If you have a growth mindset, are eager to challenge yourself, and desire to work with a team of professionals instituting change on an ongoing basis, keep reading. **

THE OPPORTUNITY**

Fisher Phillips is an international labor and employment law firm, and we are hiring for an experienced Technical Training & Media Specialist for our Atlanta, GA or Irvine, CA offices. With 600 attorneys in 40 offices, located in the United States and Mexico, our range of experience and expertise enables us to bring efficient and practical solutions to today's labor and employment law problems. For more information about the firm, please our website at www.fisherphillips.com.

In this role, The Technical Training & Media Specialist creates and coordinates technical training programs and a variety of IT communications and documentation (brochures, newsletters, user guides, etc.) The Technical Trainer will utilize communications and training to boost user adoption during IT product and technology deployments.

Video and graphic editing skills, and an eye for aesthetics, are requirements for this position, and effective communication skills, both verbally and in writing, are an absolute must. Experience with technology rollouts and change management is a big plus, as is experience with marketing/productizing technology solutions. **

Position Responsibilities**

• Develop the IT brand and oversee IT communications such as the monthly Technology News, notifications, and our departmental intranet pages.
• Support the Firm’s IT Technical Training Program by monitoring, improving, and creating user documentation such as job aids, user guides, process documents, presentations, infographics and other creative visuals, and any other written forms of IT-related training and/or communications.
• Create communication and training plans for technology initiatives and rollouts.
• Apply special skills in monitoring, improving, and motivating change management and training related to process and workflow improvements.
• Productize IT solutions so they gain better brand identity, user understanding, and adoption.
• Develop and deliver instructor-led training programs for new and existing IT solutions.

Requirements

• Related degree and/or 3+ years’ experience delivering training, user guides, video, and/or other learning products to professionals in a corporate setting.
• Skilled with Adobe Creative Cloud or similar.
• Skilled with Camtasia or similar.
• Strong experience with Microsoft Office suite and related applications.

Any of the following are not required but are considered a “plus”

• Experience with the change management aspects of product rollouts (e.g. ADKAR).
• Formal training in adult learning, instructional design, or UI/UX
• Ability to create complex training modules with if/then and skip logic using a product such as Articulate StoryLine.
• Marketing and/or Project Management background.
• Experience using Jira.
• Experience working in a law or professional services firm.
• Industry-recognized training and certifications.

PERSONAL ATTRIBUTES

• You have strong interpersonal, written and oral communication skills.
• You have a knack for understanding and bringing the best out in technology users.
• You’re good at adapting your communication to the level of the people with whom you’re communicating.
• You’re able to effectively prioritize tasks and handle multiple assignments and/or deadlines while maintaining a professional demeanor and requesting assistance in a timely manner when needed.
• You are positive and flexible.
• You hate missing deadlines.
• You thrive working in a team-oriented, collaborative environment.

WORK CONDITIONS

This position is hybrid, meaning it is a mix of office and remote days.

Travel may be required up to 1-2 days per month. **

What We Provide**

Fisher Phillips offers a comprehensive benefits package for eligible staff that includes medical, dental, and vision benefits, paid time off, paid holidays, 401(k) and profit sharing, life insurance, long-term disability, and an employee assistance program. We also offer optional benefits such as critical care, accident and hospital indemnity insurance, a student loan refinancing program, life insurance for dependents, and pet insurance. **

No relocation costs. Principals only; no calls please.**

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.

_The salary rate range for this position $80,000 - $95,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

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