Solutions Engineer

• Provide pre-sales technical and sales support for accounts in assigned segment.  

• Develop and maintain expert understanding of all RingCentral applications and products.  

• Assist SE team with hardware and software lab testing  

• Assist with answering technical questions for SMB sales teams.  

• Perform Proof of Concept (POC) onboarding support for SMB opportunities.  

• Responsible for continued education on the platform and underlying technologies.  

• Present ongoing product training for small business sales teams.  

• Transfer industry, technical, and product knowledge to internal and external teams.  

• Keep up-to-date on relevant competitive solutions, products and services.  

• Develop advanced system configurations and implementations in response to customer needs and requirements.  

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.  

Desired Qualifications: 

• Fluent in English (both written and verbal).  

• Excellent written and verbal communication skills.  

• Excellent presentation and demonstration skills.  

• Ability to provide technical leadership to the account team.  

• Mitel Experience is preferred, but not required 

• Ability to teach other members of the team and act as a mentor as required.  

• Requires an action oriented individual with a very strong initiative to be successful.  

• Willingness to take ownership of accounts and account related actions.  

• Must be able to coordinate across various groups and functional teams.  

• Ability to complete job responsibilities with minimal supervision.  

• Demonstrate ability to implement, drive and track projects  

• Ability to apply solutions, technology and products to a business opportunity.  

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.  

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence  

• Competitive knowledge including solution, technology and product offerings.  

• Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.  

• Excellent analytical and problem solving skills.  

• Excellent interpersonal skills and negotiating skills.  

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.  

• Experience in VoIP network architecture, products, protocols, and solutions a plus.  

• Pre-Sales experience.  

• Strong telecommunications background (with telephony and Soft Switch emphasis preferred).  

• Network Design background is a plus, but not required.  

• Some understanding of software development technologies is desirable.  

• Experience with telecommunications network design, architecture, and support is desirable.  

• Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.  

• Demonstrated ability to implement, drive and track projects.  

• Amenable to work night shift / US hours 

What we offer:  

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)  

• Flexible work arrangement (Hyrbid Set Up) 

• Comprehensive HMO package (medical and dental)  

• Personal Time Off Leaves  

• Quarterly Performance Bonus  

• Employee Assistance and Wellness Programs  

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph  

By completing your application for this role, you: 

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities 

• Have read and agreed to our Data Privacy Policy

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