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Japanese Bilingual Customer Service and Sales Representative

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Fluency in Japanese (N1 level) and English.

Key responsabilities:

  • Respond to customer inquiries in Japanese and English
  • Collaborate with sales team to identify opportunities and close deals
OP360 (OfficePartners360) logo
OP360 (OfficePartners360) SME https://www.OP360.com/
1001 - 5000 Employees
See more OP360 (OfficePartners360) offers

Job description

This is a remote position.

Position Overview: We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Officepartners360. This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building. The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences.

Key Responsibilities:

  1. Customer Service:

    • Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English.
    • Assist customers with product information, order processing, and issue resolution in a courteous and professional manner.
    • Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up.
  2. Sales Support:

    • Engage with potential customers to understand their needs and recommend suitable office solutions.
    • Collaborate with the sales team to identify sales opportunities, generate leads, and close deals.
    • Prepare quotes, proposals, and sales presentations in Japanese and English as needed.
  3. Language Support:

    • Serve as a language bridge between Japanese-speaking customers and English-speaking team members.
    • Translate documents, marketing materials, and communications between Japanese and English.
  4. Cross-functional Collaboration:

    • Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment.
    • Provide feedback to internal teams on customer preferences, market trends, and areas for improvement.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Fluency in Japanese (N1 level) and English, both written and verbal.
  • Previous experience in customer service and/or sales preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office and CRM software.


Required profile

Experience

Spoken language(s):
JapaneseEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Open Mindset
  • Verbal Communication Skills
  • Problem Solving
  • Social Skills
  • Microsoft Office
  • Customer Service

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