Freedom of Information Manager

Summary

Salary: Competitive Salary & Benefits Package

Reporting Line: Head of Information Rights

Location: Home Based

Fixed Term Contract -12 Months

Closing Date: 23rd April 2024

What to expect

As the FOIA Manager you will join us on our journey and undertake a truly valuable role within the team.

The FOIA Manager will assist with information requests received under the Freedom of Information Act 2000 (FOIA), Environmental Information Regulations 2004 (EIRs). You will possess an excellent understanding and suitably detailed knowledge of information rights legislation, including how to triage and process requests to fulfil Post Office’s obligations and support the Head of Information Rights and the Data Protection Managers, providing cover in their absence on FOIA matters.

This opportunity will require you to manage and assist with the end-to-end handling of responses to FOIA and EIRs requests whilst ensuring compliance with any specific legislative, regulatory, or contractual requirements. Assist in recording the details of all incoming FOIA into the casework management system, completing all necessary fields and scheduling all relevant actions (including reminders) and statutory time limits to facilitate compliance with Post Office’s FOIA obligations. You will assist in the development of responses to FOIA requests with teams right across the business, ensuring that appropriate priority is given by colleagues to the discharge of these obligations, and escalating where necessary. Liaise with key internal and external stakeholders, including the Communications Team, and Legal, on all matters relating to information requests and provide support and expert advice to the business on FOIA queries.

Responsibilities will include deputising and cover the Head of Information Rights and Senior Data Protection Managers duties whilst on leave. Produce and maintain a series of performance reports via the casework management systems, to ensure that stakeholders and team colleagues are appraised of any issues at the earliest opportunity. Assist in the management of shared Information Rights email inboxes, ensuring incoming emails are actioned in a swift and timely manner.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business

What you’ll need to succeed

• A strong working knowledge of information rights legislation (FOIA, EIRs and DPA), and how to apply them in a working environment.
• Relevant qualification in FOI/Data Protection (e.g., FOIA Practitioner’s Certificate) would be desirable.
• Knowledge of the MS Office suite.
• Knowledge of business communication tools and techniques.
• Essential experience of providing highly accurate technical and specialist FOI or Data Protection support in a busy working environment and able to demonstrate this experience from previous roles.
• Experience of working to tight deadlines and timescales is essential.
• Experience of communicating with, and influencing, senior managers.
• Experience of working with casework management systems, such as eCase (desirable).
• Working with internal and external colleagues at a range of different grades is desirable.
• You will possess excellent written and verbal communication skills and communicate complex information to all audiences.
• Excellent attention to detail and the ability to problem solve.
• Excellent standards of numeracy and literacy
• Ability to prioritise and work with a minimal amount of supervision.

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.