Match score not available

Bilingual Customer Support Representative

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in English and target language, Previous customer service experience preferred, Strong communication and problem-solving skills, Ability to multitask and work flexibly.

Key responsabilities:

  • Provide support in English and target language via phone, email, chat
  • Resolve customer inquiries promptly and professionally
  • Collaborate internally to address complex issues
  • Maintain high product knowledge for effective assistance
  • Contribute to improving customer support processes
OP360 (OfficePartners360) logo
OP360 (OfficePartners360) SME https://www.OP360.com/
1001 - 5000 Employees
See more OP360 (OfficePartners360) offers

Job description

This is a remote position.

Location: WFH (Work From Home)

Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.

Responsibilities:

  • Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
  • Resolve customer inquiries, concerns, and issues promptly and professionally.
  • Assist with order processing, product inquiries, and general account maintenance.
  • Collaborate with internal teams to escalate and resolve complex customer issues.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.
  • Contribute to the continuous improvement of customer support processes and procedures.

Requirements:

  • Fluency in both English and the target language (written and spoken).
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work non-traditional hours as needed.


Requirements

REQUIREMENTS FOR WORK FROM HOME SET-UP:

  • Must have HD monitor.
  • Must have at least 8GB RAM.
  • I5 / Ryzen 5 or equivalent processors.
  • Noise Cancelling Headset.
  • Stable internet connection with at least 20Mbps (must provide screenshot of speed test).


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Prioritization
  • Proactivity
  • Problem Solving
  • Physical Flexibility
  • Verbal Communication Skills
  • Customer Service

Customer Service / Support Representative Related jobs