Offer summary

Qualifications:

Fluency in English and target language, Previous customer service experience preferred, Strong communication and problem-solving skills, Ability to multitask and work flexibly.

Key responsabilities:

Provide support in English and target language via phone, email, chat

Resolve customer inquiries promptly and professionally

Collaborate internally to address complex issues

Maintain high product knowledge for effective assistance

Contribute to improving customer support processes

OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.

Job description

This is a remote position.

Location: WFH (Work From Home)

Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.

Responsibilities:

Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
Resolve customer inquiries, concerns, and issues promptly and professionally.
Assist with order processing, product inquiries, and general account maintenance.
Collaborate with internal teams to escalate and resolve complex customer issues.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Contribute to the continuous improvement of customer support processes and procedures.

Requirements:

Fluency in both English and the target language (written and spoken).
Previous experience in customer service or a related field preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to customer issues.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work non-traditional hours as needed.

Requirements

REQUIREMENTS FOR WORK FROM HOME SET-UP:

Must have HD monitor.
Must have at least 8GB RAM.
I5 / Ryzen 5 or equivalent processors.
Noise Cancelling Headset.
Stable internet connection with at least 20Mbps (must provide screenshot of speed test).