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Russian Language Advisor - Remote (Portugal)

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Native or near native level of Russian, Good level of English, High school degree.

Key responsabilities:

  • Assist users via phone/email/chat/social channels
  • Adapt brand's voice for interactions on private and public channels
  • Respond to customer escalations and document case information
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
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Job description

    RESPONSABILITIES:

    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

    REQUIREMENTS:

    • Native or near native level of Russian
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Be based already in Portugal and available to start ASAP*
    • Experience with attending customers will be a plus


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
RussianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Microsoft Office

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