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Remote French Customer Service - WFH in Portugal

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native or near-native level of French, Good level of English, High school Degree, Microsoft Office Knowledge, Dynamic and proactive individual based in Portugal.

Key responsabilities:

  • Assist users with inquiries via various communication channels
  • Adapt brand voice for interactions on public/private channels
  • Manage escalations, escalate issues appropriately
  • Respond to inbound customer requests, document cases
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
See more Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing offers

Job description

    RESPONSABILITIES:

    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

    REQUIREMENTS:

    • Native or near native level of French
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Be based in Portugal 
    • Experience with attending customers will be a plus


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Microsoft Office
  • Customer Service
Are you interested?

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