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German Customer Support Advisor - WFH in Portugal

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Native / near native German speaker, Good level of English, Previous experience in customer service.

Key responsabilities:

  • Maintain positive, empathetic attitude towards customers
  • Respond promptly to inquiries via email, phone, chat
  • Resolve complaints and process orders efficiently
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
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Job description

RESPONSABILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels email, phone and chat
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

  • Native or near native level of German
  • Good level of English
  • Availability to work from home in a quiet environment
  • Previous experience dealing with public will be a plus

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Empathy
  • Professional Communication
  • Record Keeping
  • Problem Solving
  • Customer Service

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