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UK Customer Service Advisor - Night Shifts - Portugal - WFH

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native/near-native English, Highschool Degree, Experience with customer support preferred.

Key responsabilities:

  • Assist users via phone, email, chat, social channels
  • Adapt brand's voice on public/private platforms
  • Handle customer escalations and document cases
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
See more Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing offers

Job description

  • RESPONSABILITIES:
    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
  • REQUIREMENTS:
    • Native or near native level of English (UK market support)
    • Available to work night shifts
    • Available to start on the 30th October
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Based in Portugal
    • Experience with attending customers will be a plus

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Dynamic Data

Other Skills

  • Verbal Communication Skills
  • Microsoft Office
  • Proactivity
Are you interested?

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