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Technical Key Account Manager (Web3)

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Anywhere

Offer summary

Qualifications:

3+ years in key account management in SaaS API industry, Knowledge of Web3, DeFi, Rollups and CRM software, Strong technical background and problem-solving skills.

Key responsabilities:

Manage key accounts to ensure satisfaction and success
Identify upselling opportunities to drive revenue growth
Act as technical liaison between clients and internal teams
Provide after-sales support and resolve issues promptly
Develop account plans and gather customer feedback

Gelato Network Startup https://gelato.network/

11 - 50 Employees

See more Gelato Network offers

Job description

Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

Position Summary:

We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations.

Key Responsibilities:

Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

Minimum of 3 years experience in key account management or a related role in the SaaS API industry.

Understanding of Web3 infrastructure, especially pertaining to the RPC business.
Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
In-depth understanding of Web3 including DeFi and Rollups.
Experience with CRM software like Hubspot or Salesforce.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on customer satisfaction.
Bonus: Coding Experience.
Bonus: Worked in Web3 before for at least 1 year.

Benefits

What we offer:

Small, fully remote team with an office in Zug, Switzerland
Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
Generous token vestings paid in the network’s native $GEL token
Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)