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Customer Service Specialist with German

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Poland

Offer summary

Qualifications:

Fluent in German (C1 level), Proficient in English (B2 level), Minimum 1 year customer service experience.

Key responsabilities:

  • Communication with customers via phone/email
  • Provide travel consultation and support
  • Handle post-sales inquiries and enhancements
Talangeo logo
Talangeo Human Resources, Staffing & Recruiting TPE https://www.talangeo.com
2 - 10 Employees
About Talangeo
#recruitbetter is not a slogan but the way we work: 1. quality in every aspect of recruitment based on years of experience in Scandinavian standards 2. we use the right tools combined with personal communication and awareness of being a representative of the client's brand 3. we can save you up to 30 hours of work at the candidate sourcing stage and give you the opportunity to start recruiting with candidates who already meet the requirements. 4. we help to reduce the risk of bad hires 5. we offer a better price. :)
See more Talangeo offers

Job description

We are looking for a Travel Consultant with German for a Shared Service. Join a highly skilled remote team, providing outstanding service to clients.

 

Key Responsibilities:

  • Consistent communication with customers via telephone and email on a daily basis.
  • Providing travel consultation using the system.
  • Supporting travelers in navigating unforeseen travel challenges.
  • Handling post-sales customer inquiries, including cancellations and complaints.
  • Implementing enhancements to streamline processes.
  • Working hours: Monday Friday, 8:00 18:00 (on rotation basis, available to start both at 8:00 at 10:00 am)

 

Qualifications for Success:

  • Proficient in customer service with hands-on experience. (min 1 year)
  • Advanced proficiency in German (C1 level).
  • Proficiency in English (B2 level).

 

Benefits:

  • Flexible benefits
  • 100% remote work
  • Permanent type of contract
  • Wellbeing resources

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyCustomer CentricityEffective Communication

Other Skills

  • Problem Solving
  • Customer Service
Are you interested?

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