Position Overview
As the Retail Product Consultant, you serve as the face of Ulrich for potential customers that arrive at our stores. You will be responsible for warmly welcoming customers and learning about the solution they desire. By leveraging our proven process and a keen ability to listen to the true needs of the customer, you will set them up to speak with the Senior Designer to build their dream. You will be responsible for the presentation of the store, fielding incoming calls, scheduling meetings with the designer, customer outreach, and following up for referrals and reviews of their experience while leveraging our CRM system. On occasion, you will be required to design the customer’s structure and sell them on our solution should the Senior Designer be unavailable when it's time to move forward.
Compensation and Benefits
Total Target Earnings are $60-82k depending on experience and performance
Earnings are comprised of a base + monthly performance bonus
Medical, Vision, Dental
PTO
401(k) with a company match
Non-Exempt Full-time
Life Insurance
Long/Short Term Disability Insurance
Professional Development
Work Location & Hours
Ulrich’s Paso Robles Retail Store
This is not a remote working position
Work hours will vary Monday through Friday between 8:30 am and 5:30 pm. Various Saturdays are required and scheduled by the manager. The store is closed on Sunday.
The expectation is a 45-hour workweek
Primary Job Roles
Greeting customers as they arrive and controlling the initial steps of the buyer journey
Leverage our CRM system to provide better insights to both sales and marketing
Ensuring that all marketing materials are stocked and in place
Ensure the store is maintained (using various vendors) and in top shape at all times for when customers arrive
Outbound and inbound calls with customers. Follow up with customers post-sale via email, phone, and text
Support the entire Ulrich team and push to achieve sales goals through collaboration and drive
Act as a backup designer as needed
Skills & Abilities
Must be punctual, have a positive attitude, and have a personal drive to exceed goals
Maintain a professional appearance
Ability to listen, understand, and ask probing questions
Highly coachable, able to learn quickly, and retain knowledge
Must be tech-savvy and have computer skills (able to type quickly and navigate efficiently)
CRM experience - HubSpot preferred
Attention to detail and process requirements
Strong communication, interpersonal, teamwork, and customer service skills
Time management and analytical skills
Familiarity with Google Suite
Ability to have high-level conversations and not get too deep into the process with customers
Able to lift up to 40 lbs
Occasionally attend local community meetings to communicate with potential customers
To some a shed may seem like a place simply to store stuff, but did you stop to think about what it was you were truly looking for? It started with a mission to help families live more memorable lives and became much more. As a young boy, CEO Jonathan Ulrich, watched his father sell and deliver structures to families. Over time, he learned that these structures were providing people with more than a dry place to store their things. These structures allow families to clear out a room for a new baby, a space where father and son can tinker on model cars, a place where mom can get away to recharge, or a spot where valued keepsakes can stay safe.
With a goal of serving one million families by 2028, Jonathan began expanding nationally in 2017. Today, Ulrich is headquartered in Texas and has served families from California to Virginia. With endless possibilities, our team is trained to discover the true needs, wants, and dreams of a customer to create the solution that will enhance their lifestyle today and years into the future. To some, it may be just a building, but to us, it is a place for memories.
Learn more about Ulrich at our website - www.UlrichLifestyle.com
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