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Customer Success Manager (Glide)

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Customer-facing experience at an early-stage company, Strong understanding of SaaS business models and large-scale software implementation projects, Excellent communication and negotiation skills, Technical understanding of fintech products.

Key responsabilities:

Manage customer implementations and account management
Collaborate with sales and founders, analyze customer data
Identify new business opportunities with clients
Maintain accurate customer interaction records

Pear VC Private Equity & Venture Capital Startup https://www.pear.vc/

11 - 50 Employees

See more Pear VC offers

Job description

👋 Welcome to Glide!

At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.

You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Customer Success Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that!

Your Responsibilities:

Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
Work alongside sales team and founders to help close prospective customers
Oversee customer account management, including formal communications of product updates and roadmaps
Analyze customer data to ideate and recommend new features and enhancements
Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
Identify and develop new business opportunities with existing clients

Need-to-Have’s:

Customer-facing experience at an early-stage company
Strong understanding of SaaS business models and large-scale software implementation projects
Excellent communication and negotiation skills
Technical understanding of fintech products
Experience working with agile engineering and design teams

Nice-to-Have’s:

Previous experience in a product or customer-facing role at a fintech or FinServ company
Experience with data analysis tools such as SQL
Familiarity with project management tools, customer success software and CRM systems
A collaborative, entrepreneurial spirit

Perks and Benefits:

💸 Competitive Compensation:

You’ll receive a competitive salary and a generous equity package for joining us at Glide.

❤️ Wellbeing Credits (for US employees)

Besides stellar health, dental, and vision insurance, we offer a generous health and wellness stipend, so you can stay healthy and active.

🥗 Lunch on us (for US employees)

We love food. Every member of the Glide team gets free lunch, every day. No one goes hungry around here :)

💻 Best Tools

We want you to be happy at work. You'll get a full equipment upgrade - from a top-of-the-line computer to your preference on keyboard, mouse, and accessories.