Offer summary

Qualifications:

Minimum 5 years experience in unified communications solutions (Cisco and Microsoft Teams), Minimum 3 years experience with Microsoft Defender for Office 365 and email security technologies, Minimum 5 years experience in M365 SaaS solutions (SharePoint, Exchange, OneDrive).

Key responsabilities:

Assist in architectural designs for cloud telephony deployment

Provide technology advisory services for roadmaps and priorities

Support operational telephony solutions and compliance

Perform other related activities as needed

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Job description

Responsibilities:
Under the direction of the Program Manager, Collaboration Tools:
• Assist the technical team in establishing architectural designs, implementation plans, and participate in the deployment and transition activities from on-premises telephony tools to cloud-based telephony solutions
• Provide technology advisory services to establish roadmaps for both cloud-based telephony solutions and Defender for Office 365 platforms based on industry best practices
• Support operational priorities regarding telephony solutions, including resilience, end user telephony use cases, call centers and compliance recording services & emergency use cases (e.g. 911)
• Other related activities and deliverables as required

Required Qualifications & Skills
• A minimum of five (5) years of demonstrated expertise in unified communications solutions, including Cisco on-premise solutions (CUCM, UCCX, CER, etc.), and cloud-based telephony solutions (Direct Routing as a Service, Operator Connect, etc.), and Microsoft Teams.
• A minimum of three (3) years of demonstrated knowledge on Microsoft’s Defender for Office 365, as well as other email security and hardening technologies (email gateways, internal relays, DMARC, DKIM, SPF)
• A minimum of five (5) years of demonstrated expertise in the M365 SaaS suite of solutions, including
SharePoint Online, Exchange Online, OneDrive & MS Teams

Required profile