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Remote Team Leader (Remote/WFH- Philippines)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines, United States

Offer summary

Qualifications:

Minimum 3 years Team Leader experience in BPO, Strong leadership and communication skills.

Key responsabilities:

  • Manage team of customer service representatives
  • Handle escalations, improve processes
PrimeSync Solutions logo
PrimeSync Solutions Scaleup https://www.primesyncsolutions.com/
51 - 200 Employees
About PrimeSync Solutions
Transform your business landscape! 🚀 At PrimeSync Solutions, outsourcing isn't just a cost-saving strategy – it's a gateway to unlocking your true potential. By entrusting non-core functions to us, businesses can save up to 70% on operational costs, allowing them to redirect resources and focus on their core operations. Experience a surge in quality and efficiency as we streamline processes, enhance productivity, and drive unparalleled results. Ready to redefine success? Let's synchronize for excellence! 💼💡 #PrimeSyncAdvantage #OutsourcingSuccess #BusinessTransformation #BPOInnovation #BusinessExcellence
See more PrimeSync Solutions offers

Job description

Are you an experienced Team Leader with a background in the BPO industry? Prime Sync Solutions is seeking a talented individual to join our remote team. If you have a passion for leadership, excellent communication skills, and a track record of success in leading teams to achieve performance targets, we want to hear from you!


Key Responsibilities:

Lead and manage a team of customer service representatives.

Monitor team performance and provide feedback and coaching.

Handle escalated customer inquiries and issues.

Collaborate with management to identify process improvement opportunities.


Requirements:

Minimum 3 years of experience as a Team Leader in a BPO or similar environment.

Candidates must be from the Philippines.

Strong leadership, communication, and problem-solving skills.

Ability to thrive in a fast-paced, remote work environment.


Benefits:

Competitive salary

100% Remote work set-up.

Opportunities for professional development and career growth.


How to Apply:

Send your resume and cover letter to czareanah@primesyncsolutions.com with "Team Leader Application" in the subject line. Don't miss out on this exciting opportunity to join our growing team!

Apply now and take the next step in your career with Prime Sync Solutions! Join us in delivering exceptional customer service solutions to our clients while enjoying the flexibility of remote work. Don't wait, send us your application today!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Leadership
  • Problem Solving
Are you interested?

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