Coordinator, Media Operations

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

We are seeking a detail-oriented Media Operations Coordinator to support the execution of paid media campaigns across search, social, video, and affiliate channels. This role will play a critical part in ensuring campaigns are launched accurately, tracked correctly, and optimized efficiently across a modern, omnichannel media ecosystem. You will collaborate effectively to help bring campaigns to life and ensure a high standard of operational excellence.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Campaign Setup & Trafficking

• Support the setup and trafficking of campaigns across platforms (search, social, video, programmatic).
• Build campaigns, ad groups, creatives, and tracking links based on channel team requirements.
• Ensure campaigns are launched on time and aligned with briefs, budgets, and targeting parameters.
• Maintain consistent naming conventions and account structure across platforms.

Tagging, Tracking & QA

• Implement and validate tracking (UTMs, pixels, conversion events) across campaigns.
• Partner with agency to ensure campaigns are set up correctly before launch.
• Troubleshoot tracking issues and escalate as needed.
• Help maintain documentation of tracking frameworks and best practices.
• Serve as the point of contact for ad hoc media operations issues, facilitating and routing to appropriate owners as needed.

Creative & Asset Management

• Partner internally and with agency to manage creative assets across platforms, ensuring correct formatting and specifications.
• Coordinate, organize, and track creative asset requests and briefs to ensure submissions are complete, documented, and ready for trafficking.
• Maintain and manage a landing page URL tracker to ensure accurate URLs are used across creative and campaigns.
• Own, organize, and maintain creative keys and trafficking documentation to ensure consistency and accuracy across platforms.
• Upload and organize creative across campaigns and channels.

Platform Operations & Support

• Assist channel leads with campaign updates, budget changes, and optimizations.
• Monitor campaigns for delivery issues, pacing, or errors.
• Support implementation of new campaign types and platform features.
• Maintain a centralized promo tracker and partner with agency teams to manage and communicate promotional details, including updates, changes, and flight adjustments, ensuring accuracy in live campaigns as promos evolve.
• Help ensure consistency and accuracy across all media platforms.

Reporting & Data Support

• Pull and compile performance data across channels for reporting.
• Assist in building dashboards and campaign summaries.
• Ensure data accuracy and consistency across platforms.
• Support analysis by identifying discrepancies or anomalies.

Process & Workflow Improvement

• Help streamline trafficking and QA processes across channels.
• Identify opportunities to improve efficiency through tools, automation, and better workflows.
• Support documentation of standard operating procedures (SOPs).
• Contribute to building scalable operations as the team grows.

Additional Responsibilities

• Perform any other reasonable duties for this role as requested by management.