The American Lung Association has an excellent opportunity for a Specialist, HelpLine. Working as a member of the HelpLine department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy.
The Specialist, HelpLine position will work within the American Lung Association grant-funded programs, Pathways to Screening LungXperience and Lung Health Navigator Initiative. Improve access to care, reduce lung cancer mortality and address lung health disparities among our target audience (Lung Cancer Screening Navigator). This is a fully grant-funded position.
Location: Anywhere
- This position is home-based, and we encourage candidates in any location in the United States to apply.
Responsibilities:
- Increase awareness, knowledge, and abilities about cancer prevention and screening among the target population.
- Increase early detection of lung cancer among the target population.
- Increase access to cancer screening/preventative services by underserved populations.
- Increase community demand for cancer screening services through one-on-one education utilizing the Lung HelpLine platform.
- Provide tech-based lung health education (Zoom video and/or telephonically)
- Reduce structural barriers to increase community access to cancer screening services.
- Assist with maintaining tracking of screening financial assistance / travel vouchers, when needed.
- Assist Senior Manager with monthly reporting
- Assess and develop targeted resources for lung cancer screening referrals
- Assist Senior Manager and National Director-Lung Cancer Screening, as needed, with content review of all resources created and implemented for the outreach campaigns.
- Provide information or guidance on all questions regarding chronic lung disease management (telephone, chat, text, email).
- Assist with development and present educational programs on chronic lung disease (workshops, webinars).
- Contribute to informational resources on chronic lung disease (blogs, newsletters, online support groups, etc).
- Serve as content expert reviewer for public facing patient and caregiver resources.
Qualifications:
- Licensure as a registered nurse or registered respiratory therapist; minimum of 5-7 years proven experience with lung health.
- Previous experience with screening for eligibility for low-dose CT scan for lung cancer, preferred.
- Communicate effectively on the telephone and online via chat and demonstrate good customer service.
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
- Ability to handle a “call center” environments; manage large amounts of inbound and outbound calls in a timely manner.
- Ability to work independently between the hours of 9 a.m. and 5 p.m. CST; Monday thru Friday; flexing in the evening when needed (35 hour work week).
- Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management.
- Knowledgeable in Microsoft Word, Excel, Power Point and Outlook. Good typing skills.
- Familiarity with CRM systems and practices.
- Hold valid driver's license and be able/willing to attend events as requested. (Travel/mileage reimbursed according to ALA policy).
- Ability to work occasional evenings and weekends, as needed.
- Ability to lift and carry 25 lbs. (event supplies).
- Consistent with its mission, the American Lung Association maintains a tobacco-free work place, all employees must abstain from tobacco use in any for, including vaping.
Compensation: Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $41,000 and $56,000 per annum.
Benefits: The Lung Association offers a comprehensive benefits package including:
- Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees.
- Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.
- Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.
Equal Employment Opportunity
The American Lung Association is an equal opportunity employer. It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law.
Policy Statement
It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law. This policy applies in all employment actions including recruitment, hiring, promotions, transfers, corrective actions, terminations, compensation, benefits and training.
