Payment Support Specialist

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). 

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help you Operate Smart™ at sisfirst.com.

THIS IS A REMOTE POSITION

Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Maintain site-specific details for assigned clients
• Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines.
• Ability to read and interpret an EOB
• Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors.
• Retrieve daily banking and lockbox correspondence
• Verify that the correct contract rate is applied to billing
• Communicate with and provide documentation to the payment posting department
• Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
• Ensure timely posting of patient and insurance payments
• Process virtual insurance credit card payments
• Resolve clarification log inquiries on a daily basis
• Ability to solve problems related to assigned tasks
• Ability to verify contractual adjustments at time of posting
• Perform payment corrections requested by AR Specialist
• Generate/balance EOM closing reports
• Communicate professionally with internal and/or external clients
• Pull case documents for audits as needed
• Complete posting for clients with offshore restrictions, as needed
• Monitor credit balances and unassigned payments
• Prepare refund packages to be sent to client
• Perform other assigned duties
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

High school diploma or GED equivalent

 SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Healthcare payment posting experience required
• Proven experience monitoring payment posting activities to ensure accuracy and consistency
• Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
• Excellent command of written and spoken English
• Cooperative work attitude with co-workers, management, patients, and external contacts
• Ability to promote a favorable company image with patients, insurance companies, and the general public
• Strong attention to detail and speed while working within tight deadlines
• Exceptional ability to follow oral and written instructions
• A high degree of flexibility and professionalism

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
• Working knowledge of IPAs and health plans is required
• Comfortable with both electronic and manual payor follow-up
• Able to quickly identify trends and escalate as appropriate
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents
  
  

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL REQUIREMENTS:

• Requires the ability to use a telephone
• Requires the ability to use a computer
• Most work will be performed in a seated, climate-controlled office environment
• Requires the ability to work independently