Operations Administrator
Part Time Contract: 25 Hours Per Week, Monday to Friday
Salary: £16,533 per annum
Working Model: Hybrid / Remote
We’re looking for a highly organised and detail-oriented Operations Administrator to join our team on a part-time basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys working with both financial processes and cross-functional teams.
About the Role
As an Operations Administrator, you’ll play a key role in supporting the smooth running of our department by managing invoicing processes, resolving payment queries, and ensuring financial accuracy across operations.
You’ll act as a vital link between Operations and Finance, helping to ensure timely payments, clear communication, and compliance with internal processes.
Key Responsibilities
- Act as a liaison between Operations and Finance teams
- Handle client queries relating to billing, fees, and case details
- Manage proforma invoicing and client prefunding processes
- Validate case fees to ensure accurate compensation
- Reconcile and oversee credit card payments
- Support financial recovery processes
- Audit reserves and cost entries for accuracy and timeliness
- Review high-value cases and coordinate funding with Finance
- Process and validate provider invoices, resolving discrepancies
- Track payments, including partial settlements, and confirm instructions
- Maintain accurate records and handle financial data confidentially
- Liaise with providers regarding payments for services
- Support ad hoc tasks as required by management
About You
We’re looking for someone who is proactive, detail-focused, and confident working with financial data.
Essential Skills & Experience:
- Minimum of 2 years’ experience in a similar role
- Strong numerical skills and excellent attention to detail
- Good knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Ability to manage financial data accurately and efficiently
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- A professional and friendly approach when working with stakeholders
Desirable:
- Experience within an insurance or compliance environment
What We’re Looking For
- A strong work ethic and “can do” attitude
- Excellent organisational and interpersonal skills
- The ability to follow complex processes and instructions
- A self-motivated, enthusiastic team player
What We Offer
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
- Bupa dental cover to support your oral health
- Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days, giving you the opportunity to give back to causes that matter to you
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.
Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
