Compliance Specialist

Location: USA—Work from home #LI-Remote

About SOVRA

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.

What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market.

At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Learn more at sovra.com.

About the job

Working in the eprocurement sector at our subsidiaries Periscope, we are currently looking for a Compliance Specialist for our transaction fee-based programs. The Supplier Compliance Specialist will have the responsibility of ensuring robust compliance within an expanding department. This position is critical for the financial success of our programs. The Supplier Compliance Specialist will take an active role in collecting suppliers spend reports and fee payments.

Thousands of public entities and suppliers participate in the Company’s unique procurement transformation program, which encompasses full, online procure-to-pay software, managed services and collaborative marketplace for public sector buyers and suppliers; ultimately bringing financial and administrative savings to them and their suppliers.  

Reporting to The Supplier Compliance Team Lead, this specialist plays a critical role in the success of our fast-growing transactional program, helping to drive compliance, vendors satisfaction, and achieve our financial objective. 

You will focus on ensuring high quality results while meeting ambitious deadlines. The ideal candidate will thrive in a fast paced, multi-faceted and dynamic environment.

What will your main responsibilities look like? 

• Build relationships with suppliers to ensure 1) theirtimelyandaccuratesales reports and fee payments and 2) future responsiveness to our email and phone communications.
• Communicate (including making direct calls) with suppliers tosubmitsales reports and fee payments, including the collections of past-due sales reports and fee payments.
• Maintain a self-starter attitude while creating outreach strategies to meet or exceed quarterly spend goalobjectives.
• Escalatenon-responsive, non-compliant supplier asdirected.
• Research alternative supplier contacts who can provide and/orfacilitatesales reports and fee payments.

• Triage inbound support requests from inbound phone calls and emailsregardingState and local government spend reporting and fee collections.
• Quickly respond to supplier inquiries andassistin troubleshooting and resolving their challenges, including assisting suppliers tosubmitsupport tickets and to escalate support requests to Tier 2 support.
• Collaborate with suppliers via virtual, video meetings when needed for Reconcilerassistance, including provide instruction to suppliers on how tosubmitsales reports and fee payments.
• Enter, update, andmaintaintracking spreadsheets and other data sourcesrequiredtomaintainaccurateand auditable reports.
• As needed, update CRM with supplier interactions, alternative contacts, etc.
• Develop efficiency with Company’s support ticketing system(s).
• Collaborate effectively with General Managers and other team members.
• Develop an advanced understanding of the Company’s reporting application (Reconciler).
• Continue to advance knowledge of and efficiency with Excel.
• Proactively suggest ways to improve internal processes and reporting.
• Provide weekly reporting needs requested by the manager or senior leadership.

What elements of your professional background will be necessary and useful in this role?

• Your ability to communicate, both internally and externally, in an effective,timely,professionaland courteous manner.
• You are detail-oriented, organized team player with experience.
• Yourproficiencyin Microsoft Office suite (including PowerPoint), with advanced skills in Excel.
• Youdemonstratemutual acceptance and respect of all co-workers.
• You are curious to understand why; critical thinking and excellent problem solving and analytical skills. 
• You are self-motivated and able to work well under pressure whilemaintainingprofessional demeanor. 
• You are goals and results oriented.
• You have a university or associates degree, or you have relevant experience;

• You have 2–5-year experience in the areas of account management or sales, accounts receivable, collections, supplier/partner relationship management, customer support/successand/or other related fields.
• Required: Authorized to work in the US—unfortunatelyweare not able tosponsor work visas or transfers at this time.
• Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Thank you for your interest in SOVRA. However, only selected candidates will be contacted.

At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.

International Data Base Corp doing business under SOVRAtm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

International Data Base Corp, que opera bajo el nombre comercial SOVRAtm, participa en E-Verify. Si es seleccionado para el empleo, se le solicitará que proporcione la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.