VIP Relationship Manager - iGaming (MX Market)

An international iGaming company is looking for a relationship-driven VIP professional to manage and grow high-value customer relationships within the Mexican market. This role focuses on delivering a premium customer experience through personalised communication, proactive engagement, and long-term relationship building.

You will work closely with VIP players, ensuring exceptional service standards while creating memorable customer experiences across multiple communication channels and touchpoints.

RESPONSIBILITIES:

• Build and maintain strong relationships with high-value customers through personalised and proactive communication

• Deliver exceptional customer service and create long-term customer loyalty

• Engage with customers across multiple communication channels and platforms

• Understand customer preferences, behaviours, and needs to provide tailored experiences

• Organise and coordinate VIP activities, events, and market-focused initiatives

• Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market

• Handle customer requests and escalations professionally and efficiently

• Create positive and memorable customer journeys aligned with VIP service standards

• Collaborate with internal teams to improve customer engagement and retention strategies

• Manage multiple customer interactions simultaneously while maintaining high-quality service delivery

REQUIREMENTS:

• Native or fluent Spanish speaker with good English communication skills (B2 level or higher)

• Minimum 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles within iGaming, online casino, or land-based casino environments

• Strong experience working with high-value clients within the Mexican market

• Excellent interpersonal and relationship-building skills

• Strong networking and customer engagement abilities

• Self-driven and proactive mindset with strong ownership mentality

• Excellent communication, presentation, and public relations skills

• Customer-focused approach with the ability to adapt communication styles to different personalities

• Strong multitasking and organisational skills within fast-paced environments

• Familiarity with CRM systems and customer engagement platforms is considered an advantage

• Knowledge of local events, market trends, and networking opportunities within Mexico is highly desirable

OFFER:

• Fully remote work model

• Attractive compensation package

• Opportunity to contribute to process building and operational growth from an early stage

• Dynamic and fast-growing international environment

• Long-term career development and progression opportunities

• High level of autonomy and ownership within the role

• Collaborative and performance-driven culture

Diversity & Inclusion Statement

We are committed to creating an inclusive workplace where everyone can succeed. Applications are welcome from all qualified individuals regardless of background, identity or experience. We particularly encourage candidates who can contribute to our diverse and global team.