Onboarding Project Manager

This is a remote position.

Department: Professional Services
Reports to: Head of Professional Services
Location: India – remote-first, with travel required for team collaboration and customer visits
Status: Permanent

About Us

flydocs, a wholly owned subsidiary of Lufthansa Technik, is at the forefront of digital transformation in the aviation industry. As a global leader in asset management solutions and a key partner within the Digital Tech Ops Ecosystem, we empower airlines, lessors, and MROs to streamline operations, maintain compliance, and safeguard asset value. Our innovative digital and technical solutions revolutionise maintenance records and lifecycle management. At flydocs, our team thrives on tackling complex challenges with creativity, collaboration, and integrity, delivering exceptional value to our clients.

Role Overview

We are seeking an experienced and technically credible Onboarding and Implementation Project Manager to join our Professional Services team. In this role, you will lead the onboarding and implementation of flydocs solutions for our airline, lessor, and MRO customers – from initial scoping through to go-live and post-go-live adoption.

Our Onboarding PMs are trusted by customers to guide them through complex transitions, drawing on genuine aviation domain knowledge to provide credible, practical support. You will coordinate cross-functional teams, manage project timelines and risks, and act as the primary point of contact during implementation – ensuring customers achieve real operational value from our solutions, not just a technical go-live.

This role sits within a growing, globally distributed Professional Services team and offers the opportunity to shape how flydocs delivers at scale.

What You’ll Do

Enhancing Customer Experience

•         Lead customers through every stage of the onboarding journey – from kick-off through go-live and into post-go-live adoption

•         Build trust and credibility with airline and MRO stakeholders by combining project rigour with genuine aviation domain knowledge

•         Support customers through the operational change management that comes with adopting flydocs solutions into their day-to-day workflows

•         Identify and foster product champions within customer organisations to drive adoption and long-term advocacy

•         Help customers streamline their processes and realise measurable operational efficiencies

Driving Business Success

•         Deliver projects on time and within scope, maintaining commercial discipline and protecting margins

•         Track and report project health accurately – flagging risks early rather than absorbing them

•         Adopt a continuous improvement mindset, identifying ways to make onboarding more repeatable and scalable

•         Contribute to the development of onboarding playbooks, templates, and training materials that strengthen the wider PS team

Cross-functional Collaboration

•         Work closely with Product, Customer Success, and Solutions Consultants to achieve project objectives, ensure smooth project transitions and clear handoffs

•         Provide structured feedback from customer engagements to inform product development and service improvement

•         Partner with the PS team to share knowledge, upskill colleagues, and build internal capability

Key Responsibilities

•         Act as the primary point of contact for customers during the onboarding and implementation phases

•         Manage multiple projects simultaneously, ensuring successful delivery while maintaining customer satisfaction

•         Define & Plan the scope and schedule of the customer's project from Kick-Off to Go-Live

•         Develop and maintain detailed project plans and timelines, proactively addressing any risks or issues

•         Conduct regular status updates and communicate progress to internal and external stakeholders

•         Provide training and support to customers to facilitate the successful adoption of Flydocs solutions

•         Gather feedback from customers post-implementation to identify areas for improvement and drive enhancements

Knowledge, Experience & Skills

We are looking for someone who combines strong aviation domain expertise with the project management discipline and stakeholder credibility to lead complex customer engagements. The following reflects what matters most for this role:

•         Aviation industry depth: Significant hands-on experience in aircraft technical records, airworthiness compliance, or aviation asset management – ideally across multiple regulatory environments (EASA, FAA, CAR 145). You understand how airlines and lessors actually operate, not just in theory

•         Project and planning experience: Proven ability to manage multiple concurrent workstreams – coordinating timelines, resources, and stakeholders to deliver on time. Experience in onboarding, planning, or implementation roles within aviation is highly valued

•         flydocs product familiarity: Experience with flydocs DRM and/or LAM products, or equivalent records management and asset management platforms. Familiarity with how these tools are used operationally by airline and lessor customers is a significant advantage

•         Stakeholder and change management: Confident engaging stakeholders at all levels – from operational teams to senior customer contacts. Comfortable leading customer-facing meetings, workshops, and status reviews

•         Data and reporting skills: Strong analytical approach with experience using tools to track performance, identify risks, and support decision-making

•         Digital transformation experience: Experience supporting customers through digitisation or system migration projects, particularly in compliance-heavy or records-intensive environments

•         SaaS implementation experience: Exposure to SaaS product rollouts, software integrations, or structured implementation methodologies. Formal project management certification (PMP, PRINCE2, Agile) is a plus but not required

•         Collaboration & Teamwork: Demonstrated ability to work collaboratively with teams, fostering direct and transparent two-way communication and feedback.

•         Communication and presentation skills: Clear, confident communicator in English – written and verbal. Able to adapt style for technical and non-technical audiences

•         Autonomy & Adaptability: Capacity to independently manage complex and evolving project conditions with resilience and flexibility.

•         Flexibility & Travel: Willingness and ability to travel internationally as required. Services may be delivered onsite to customers or remotely via web sessions.

Why Join Us?

•         A collaborative, globally distributed team that values what you bring, not where you sit

•         Remote-first working with genuine flexibility through our BeFlex benefits programme – choose what works for you across holiday, pension, professional development, or additional pay

•         Access to a leading LMS portal and support for formal professional development

•         A company at an exciting stage of growth, with real opportunity to shape how Professional Services scales

•         Events and team-building throughout the year, both virtual and in-person

This is an internal posting, open to all flydocs employees. If you have the aviation domain expertise, the project management credibility, and the drive to deliver exceptional customer outcomes, we would love to hear from you.