Jira Admin

This is a remote position.

Jira Administration & Configuration

• Administer and maintain Jira Cloud and/or Jira Data Center environments.
  
• Configure Jira projects, issue types, custom fields, screens, schemes, and notifications.
  
• Manage system settings, integrations, plugins, and automation rules.
  
• Monitor system performance and troubleshoot Jira-related issues.
  
• Maintain Jira governance, standards, and best practices.
  

Workflow & Board Setup

• Design and configure complex Jira workflows aligned with business processes.
  
• Create and manage Scrum and Kanban boards.
  
• Configure backlog management, sprint planning, estimations, and reporting dashboards.
  
• Customize workflows, statuses, transitions, validators, conditions, and post-functions.
  

User Management & Permissions

• Manage user accounts, groups, roles, and permission schemes.
  
• Configure project-level security and access controls.
  
• Support SSO/LDAP/Active Directory integrations where applicable.
  
• Ensure compliance with security and audit requirements.
  

Agile Process Support (Scrum/Kanban)

• Support Agile teams using Scrum and Kanban methodologies.
  
• Configure Agile boards, sprint settings, swimlanes, filters, and reports.
  
• Work closely with Scrum Masters, Product Owners, and Development teams.
  
• Provide guidance on Jira best practices for Agile delivery.
  

Reporting & Dashboarding

• Create dashboards, reports, filters, and Jira queries (JQL).
  
• Support executive and operational reporting requirements.
  
• Develop metrics and KPIs for Agile delivery tracking.
  

Support & Training

• Provide technical support and troubleshooting for Jira users.
  
• Create documentation, user guides, and administration procedures.
  
• Train users on Jira functionalities and best practices.
  

Requirements

Mandatory Skills

• 5+ years of hands-on Jira Administration experience.
  
• Strong expertise in:
  • Jira Administration & Configuration
    
  • Workflow Design & Customization
    
  • Jira Boards & Agile Configuration
    
  • User Management & Permission Schemes
    
  • JQL (Jira Query Language)
    
  • Scrum and Kanban methodologies
    
• Experience with Jira Cloud and/or Jira Data Center.
  
• Strong understanding of Agile SDLC processes.
  
• Experience with Jira Automation and Marketplace plugins.
  
• Excellent troubleshooting and analytical skills.
  

Preferred Skills

• Experience with Confluence administration.
  
• Experience integrating Jira with tools such as:
  • Bitbucket
    
  • GitHub
    
  • Azure DevOps
    
  • ServiceNow
    
  • Slack/MS Teams
    
• Knowledge of scripting tools (Groovy, ScriptRunner) is an asset.
  
• Atlassian certifications are preferred:
  • Atlassian Certified Jira Administrator
    
  • ACP Certifications