Senior Director of Operations
Company: Dalkia Energy Solutions, LLC
Location: Remote / Up to 30% Travel
Seniority Level: Senior Director (Full-time - Exempt)
Role Summary
The Senior Director of Operations (National Program Rollout - NPR) is responsible for the overall performance and strategic execution of the NPR Operational Team. This leader oversees the Director of Project Management and the Director of Field Operations to ensure high-quality project delivery and customer satisfaction. The Senior Director serves as a key bridge between Business Development and operations, ensuring major accounts are executed according to design specifications and financial goals.
Reporting Structure:
- Reports to: Chief Commercial Officer (CCO)
- Direct Reports: Director of Project Management, Director of Field Operations
- Key Collaborators: VP of Business Development, VP of NPR
Key Responsibilities
Financial & Strategic Performance
- Partner with the VP of NPR to establish and communicate weekly/monthly revenue and EBIT (Earnings Before Interest and Taxes) targets to the project and field teams.
- Monitor operational performance to ensure the team consistently meets or exceeds financial goals.
- Assist in new customer acquisition through industry networking and relationship building.
Operational Oversight
- Provide high-level supervision of the Project Management and Field Operations teams, ensuring alignment on customer objectives and labor utilization.
- Oversee all internal and subcontractor communications to promote a culture of constructive, clear, and objective-driven collaboration.
- Manage labor and material vendor relationships specifically pertaining to national accounts, working closely with the Vendor Manager.
- Review and manage team schedules and vacations to ensure consistent coverage for all active programs.
Project Quality & Design
- Consult with Sales, BD, and Design teams during the audit phase to ensure customer expectations and SOPs are technically feasible and followed.
- Hold final decision-making authority on installation design specifications and SOPs to ensure field teams deliver exactly what was promised to the client.
- Review delivery timelines, progress reports (via Google trackers), and internal labor performance to ensure projects stay on schedule.
Communication & Leadership
- Participate in customer calls to represent operations and ensure client expectations are being met.
- Lead bi-weekly strategy meetings with the VP of NPR to provide operational insights and performance updates.
- Facilitate weekly program calls; ensure all meetings begin with objective reviews and end with clear action items/task assignments.
- Identify performance gaps and develop corrective initiatives to bring the team back in line with customer SOPs or KPIs.
Qualifications & Skills
- Technical Expertise: General knowledge of lighting and Energy Conservation Measures (ECMs) as they relate to national rollout programs.
- Leadership: Proven ability to motivate large teams, manage high-level directors, and drive collective success.
- Systems Proficiency: High proficiency in Google Suite (Sheets/Meet), Microsoft Excel, and specialized tools like ArcSite and Snapcount.
- Financial Literacy: Solid understanding of office management processes, financial principles, and EBIT tracking.
- Attributes: Detail-oriented, highly organized, and capable of maintaining a high level of integrity and discretion.
- Education: High school diploma or equivalent required; relevant technical knowledge and extensive leadership experience in energy/renewables preferred.
Requirements
- Up to 30% travel required.
- Must be authorized to work in the U.S.
- Ability to meet performance-based KPIs (to be determined based on EBIT and team performance).
Equal Opportunity Employer
Dalkia is proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, veteran status, or any other characteristic protected by law.
