Engineering Manager, Technical Operations

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. 

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: Deliver Outcomes with Speed | Own the Work and the Results | Respect People. Speak Directly. | Stay Curious. Enjoy the Journey.

What You’ll Do

IronArch Technology is seeking a Engineering Manager, Technical Operations to support the Department of Veterans Affairs Electronic Health Record Modernization (EHRM) program. This role is responsible for the technical analysis, oversight, and operational health of systems engineering across the EHRM transition to a commercial off-the-shelf (COTS) product line. The Engineering Manager owns end-to-end visibility into end user devices, client networking, and system performance, drives troubleshooting and resolution across teams, and serves as the single point of accountability for client and stakeholder relationships within the Technical Operations function.

  Key Responsibilities:

• Lead the day-to-day Technical Operations function in support of the EHRM client, using monitoring tools (LightsOn, Tachyon, Splunk) to identify, triage, and resolve end user device, client networking, and system issues.
• Guide troubleshooting and resolution of complex technical issues across client and stakeholder teams to continuously improve the end user experience.
• Provide technical analysis and oversight across all systems engineering aspects of the EHRM transition to a COTS product line, including requirements development, network and system environment setup, test, change management, release and deployment, support, and sustainment.
• Actively monitor for, identify, and address technical risks, gaps, and opportunities affecting the ability of the solution architecture to satisfy requirements throughout the lifecycle.
• Prepare analysis of alternatives (AoA) presentations to support client and program decision making.
• Proactively engage Integration and Interfaces, Cyber, Infrastructure, Architecture, and other stakeholder teams to ensure timely execution of strategic plans and schedules.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years of professional engineering experience, with 3+ years in an engineering management or technical leadership role.
• Hands-on experience with enterprise monitoring and endpoint management tools such as Splunk, 1E Tachyon, LightsOn, or equivalents.
• Demonstrated experience leading cross-functional technical teams across Integration, Cyber, Infrastructure, and Architecture disciplines.
• Track record of standing up and operating Technical Operations or systems engineering functions on a complex enterprise IT program, including change management, release and deployment, and sustainment.
• Strong written and verbal communication skills, with the ability to present analysis of alternatives, status, and metrics to senior client and program stakeholders.
• Comfort owning a backlog of operational work and driving it to completion in a high-visibility, high-accountability environment.

Preferred Experience 

• Experience supporting the Department of Veterans Affairs or other federal health IT programs.
• Direct experience with EHR modernization efforts, Oracle Health, Cerner, or comparable clinical COTS platforms.
• Familiarity with the EHRM program structure and stakeholder ecosystem (AFS, OEHRM, OIS, clinical sites).
•  Industry certifications such as ITIL, PMP, or systems engineering credentials (e.g., INCOSE CSEP).
• Experience operating within VA-managed networks and tooling environments.

(#LI-remote) 

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities 
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.