Remote (WFH) - Telecommunications Documentation Specialist I

Why CCI? CCI Systems has 60+ years of Telecommunication industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and reward results all while having fun!  

Our mission: Making life better through devotion to our world class employees and delivering innovative solutions for our customers.

We are seeking a Documentation Specialist to process supporting documentation from field staff, manage large amounts of data, and create impeccable documentation.  

Responsibilities 

• General project intake and setup to ensure related documentation is properly stored.
• Process project documentation to create project related tracking tools and testing. 
• Process incoming daily reports from field staff to ensure proper project allocation, accurate coding, and supporting documentation are received.
• Review supporting documentation to ensure quality and accuracy. 
• Create, process, and update as-built maps throughout the project lifecycle. 
• Review and process field logs to ensure that work is properly entered into the system. 
• Assist with documentation of procedures and standardization of workflows to optimize efficiency.
• Provide clear, accurate, and timely communication to relevant stakeholders.
• Identify and report all workflow issues, operational inefficiencies, risks, and inadequate standards.
• Identify unmitigated risk and escalate significant risk to the Operations Support Manager.
• Other duties as assigned by leadership.

 Qualifications 

• Must be able to speak, read, write and comprehend English.
• Must have at least 2 years of U.S. based fiber design interpretations experience.
• Must have 1 or more years of working knowledge using Google Earth.
• Must be able to read and understand splice guides or other splicing documentation. 
• Basic computer skills and experience with Microsoft applications such as Excel, Word, etc.
• Strong attention to detail and ability to prioritize tasks.
• Manage time effectively and possess strong organizational skills.
• Able to adapt to changes and work confidently in a high-pressure/high-energy environment. 
• Effective problem-solver with critical-thinking abilities to address and overcome challenges that may arise during the project lifecycle. 
• Ability to take initiative, make decisions and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
• Ability to interface & communicate professionally with others.
• Ability to take direction and work within timelines.

 Shift

The standard shift for this position is Monday through Friday, between 6:30 p.m. to 3:30 a.m. Indian Standard Time (IST).

Please note that these hours will adjust in accordance with Daylight Saving Time.  Flexibility to work outside of these hours may be required based on business needs.

If interested and qualified, apply online at www.ccisystems.com/careers/. 

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