Key Facts

Remote From:

Full time

English

Hard Skills

Call Center Experience Microsoft Dynamics CRM Overcoming Objections Lead Workflow Sales Reporting Microsoft Dynamics CRM Process Management Health And Human Services Google Workspace Retail Experience +2 more

Other Skills

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Scheduling
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Microsoft Office
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Multitasking
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Time Management
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Telephone Skills
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Detail Oriented
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Verbal Communication Skills

Roles & Responsibilities

Strong verbal and written English communication skills with a clear, professional phone manner
Proven experience in a call centre, appointment setting, or phone-based sales administration role
Sales-driven mindset with a natural ability to engage customers and handle objections
Highly organised with strong attention to detail and data accuracy

Requirements:

Engage with new leads via calls and online marketing campaigns to secure bookings and convert marketing interest into clinic appointments, including re-engaging lapsed clients
Proactively book, confirm, and reschedule clinic appointments; handle no-shows and maintain a warm, sales-driven client experience
Maintain accurate CRM records, client communication histories, follow-up lists, and provide pipeline reporting to management
Provide administrative support for appointment confirmations, reminders, and daily schedule updates with strong data accuracy

Job description

Our client is a premium Australian medispa business focused on delivering luxury beauty, wellness, and treatment experiences. With a strong emphasis on exceptional customer care, retention, and relationship building, they are dedicated to providing high-end service across their clinical network.

They are now seeking to hire a CRM Coordinator to support their growing medispa division. This part-time, remote role is highly focused on database management, client communication, and booking conversions, serving as a vital link in converting marketing interest into clinic appointments.

Job Responsibilities

Client Engagement & Booking Conversions

Call new leads generated through online marketing campaigns to introduce services and secure bookings
Proactively book clients into clinic appointments in a warm, professional, and sales-driven manner
Follow up on incomplete bookings and general client enquiries via phone and email
Reengage and reactivate lapsed or inactive clients from the CRM database
Identify existing clients with unused treatments or upcoming rebooking opportunities

Appointment Coordination & Admin Support

Manage appointment confirmations, reminder calls, and daily schedule updates
Conduct proactive follow-ups for client no-shows and handle swift rescheduling
Maintain exceptionally accurate CRM notes, updating client files and communication histories
Manage daily follow-up lists and action scheduling tasks efficiently
Provide proactive updates and pipeline reporting to management regarding booking outcomes

Requirements

Strong verbal and written English communication skills with a clear, professional phone manner
Proven experience in a call centre, appointment setting, or phone-based sales administration role
Sales-driven mindset with a natural ability to engage customers and handle objections
Highly organised with strong attention to detail and data accuracy
Intermediate to advanced proficiency in managing CRM systems and appointment scheduling platforms
Ability to multitask, manage busy follow-up workflows, and work independently
Available to work part-time hours (20 hours per week) aligned with Australian Eastern Standard Time (AEST) business hours
Reliable home office setup including an i5/Ryzen 5 processor (or above), 8GB RAM, dual monitors, a noise-cancelling headset, and a stable internet connection with a backup option

Nice-to-Have Skills

Prior experience working within the medispa, beauty, wellness, or luxury retail industries
Direct experience supporting Australian clients, businesses, or local consumer markets
Familiarity with Google Workspace or the Microsoft Office suite

Benefits