Sr Field Operations Coordinator

Job Details

TITLE:                            Sr. Field Operations Coordinator

LOCATION:                   Carmel, IN; Chicago, IL
REMOTE from any US based location

The stated pay range is based on a national-average location.  Actual salary is determined by factors including relevant work experience, skills and location.  This position is bonus eligible. Candidates and associates may be asked to travel to corporate offices for interviews, training and/or meetings.  Work cannot be performed from outside of the United States.

CNO Financial Group is hiring a Sr. Field Operations Coordinator. The Sr Field Operations Coordinator is responsible for assessing and validating business performance metrics tied to bonus incentives, ensuring accurate bonus calculations, and managing agent profiles. This role tracks new groups, processes recode requests, investigates compensation discrepancies, and oversees BNA processes, ensuring compliance and security in handling agent banking information. The coordinator also serves as a backup for critical business functions.

As a Sr. Field Operations Coordinator, your responsibilities will include:

• Evaluating business performance metrics to ensure alignment with bonus incentives, driving organizational success.
• Analyzing comprehensive data and reports to confirm the precision of bonus calculations and disbursements, safeguarding financial integrity.
• Overseeing the tracking of all new groups and delivering insightful reports to the agency bonuses team, ensuring seamless integration with bonuses, awards, and other recognition programs.
• Expertly reviewing and processing recode requests related to agent or company errors in field compensation, investigating discrepancies to determine and execute appropriate corrective actions.
• Generating and maintaining regular, actionable reports for the Field Leadership Team, identifying key conservation opportunities to enhance performance and retention.
• Utilizing advanced database systems to update and maintain accurate profiles for all agents, ensuring current and reliable contact information.
• Reviewing hold codes on agent profiles and implementing necessary actions to guarantee timely and accurate compensation delivery.
• Leading the BNA (Benefit Now Account) processes, including the secure handling of kits and banking information, ensuring compliance with audited procedures and maintaining high security standards.
• Serving as a designated backup for critical new business and BNA functions, ensuring continuity and coverage during PTO and other absences.

The Sr. Field Operations Coordinator position is well-suited for you if you:

• Have proven ability to operate independently with minimal supervision, demonstrating strong self-motivation, accountability, and a proactive approach to responsibilities.
• Pay exceptional attention to detail combined with advanced analytical, problem-solving, and organizational skills to effectively manage and resolve complex tasks and issues.
• Possess strong capability to work cohesively within a team environment, fostering excellent communication and interpersonal skills to ensure effective collaboration and information exchange.
• Have proficiency in leveraging a variety of technologies and systems, including advanced use of Microsoft Office Suite (Excel, Word, Access, etc.), MS Teams, and other digital tools, to optimize workflow efficiency and task management, with the flexibility to adapt to new tools and platforms as needed.
• Have comprehensive understanding of worksite competitor products and industry trends, coupled with thorough familiarity with regulatory requirements related to insurance licensing and agent compliance, ensuring
• strategic insights and strict adherence to legal standards.

What you’ll need:

• Education: High School Diploma
• Related Work Experience: 3 years of experience in agency licensing, insurance operations, or related fields.
• Intermediate experience with Excel, spreadsheets, and pivot tables.

What will set you apart:

• Education: Associates Degree
• Field of study: General
• Certifications/Licenses: Insurance License
• Related Work Experience: 4+ years of experience in agency licensing, insurance operations, or related fields; familiarity with regulatory requirements related to insurance licensing and agent compliance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• paid parental leave
• company paid life insurance

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive.  Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) have access to come into that office. 

Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours.  

All associates may be asked to travel to varying corporate offices periodically.  Work cannot be performed from outside of the United States.

CNO Financial Group, Inc. (NYSE: CNO) secures the future of middle-income America. CNO provides life and health insurance, annuities, financial services and workforce benefits solutions through our family of brands, including Bankers Life, Colonial Penn, Optavise and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.3 million policies and more than $38.3 billion in total assets. Our 3,300 associates, 4,900 exclusive agents and more than 6,500 independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of People Focused, Integrity, Customer Driven, and Excellence. We have offices in more than 220 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Chicago and Orlando.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company.  We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Compensation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.