Customer Implementation Partner

Want to be the person who turns “deal won” into “customer live”?

We’re looking for a driven, organised and customer-obsessed Customer Implementation Partner to lead the end-to-end onboarding and implementation of new Freight customers at Team Global Express.

This is a fast-paced, high-impact role where you’ll own implementation plans, coordinate key stakeholders across the business, remove roadblocks, and get customers trading quickly while delivering a standout onboarding experience that sets the foundation for long-term success.

What You’ll Be Doing

• Own end-to-end customer implementations from onboarding to live trade.

• Manage timelines, risks, governance and customer expectations.

• Coordinate internal teams (Sales, Ops, IT, Customer Service + more).

• Provide clear implementation visibility and regular status updates.

• Drive hypercare support post go-live to ensure smooth transition.

• Identify opportunities to improve tools, frameworks and onboarding ways of working.

What You’ll Bring

• Strong stakeholder management and confident facilitation skills.

• Ability to stay calm under pressure and solve problems fast.

• High attention to detail and excellent communication.

• Customer-first mindset with a continuous improvement focus.

• Solid Microsoft Office skills + Salesforce knowledge.

• Logistics/freight experience or project delivery experience (highly regarded).

Why Apply?

Because this role sits right at the heart of customer experience where first impressions are made, trust is built, and long-term relationships begin.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.