Career Opportunities: Customer Support Specialist Nordics (869705)

Customer Support Specialist Nordics

YOUR TASKS AND RESPONSIBILITIES 
In this challenging position as Customer Support Specialist, you will be working in a dynamic team of ~20 highly motivated colleagues in our international Order-To-Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayer’s direct customers get the best service possible. Responsibilities and goals you’ll own: 
•    Increase customer satisfaction and build loyalty through maintaining positive relations with our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times to ensure a high level of customer satisfaction. 
•    Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, order entry in SAP, confirmation and coordination with credit management, supply chain and logistics. Ensure timely and accurate processing of customer orders, including invoicing and returns management.
•    Handle customer complaints, both internal and external, via the defined complaint processes. 
To achieve your goals, you will also: 
•    Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders. 
•    Support Field Service Engineers 
•    Support the Sales department (Key Account Managers, Country head, etc.)

Your team 
You will be joining a dynamic team of ~20 colleagues. Your team is passionate for performance and delivering state of the art Service to our internal customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

WHO ARE YOU
•    You have at minimum a Bachelor Degree in a business-related subject or comparable business experience. This role is also suitable for a recent graduate who would like to take the first steps into the corporate world. 
•    Perfect command of the English language ais a must. Additionally, you need to have professional proficiency in at least one of the following languages: Norwegian, Swedish, Finnish or Danish.
•    Customer focused and service-minded with outstanding communication skills 
•    Flexible and able to work under pressure 
•    Organized and excellent in multitasking 
•    Capable of working in a team as independently 
•    Basic knowledge of marketing, sales and the medical environment adds value 
•    Good practice in MS office; SAP application experience is preferred

WHAT WE OFFER

• A start salary between €2970and €3987gross monthly based on 40 hours
• Possible to work from home office
• 8% holiday pay, a 13th month and a yearly bonus
• 34 days of leave, of which 5 are used for days the office is closed
• A good pension
• Plenty of challenges and opportunities to learn and to develop yourself
• An inspiring and demanding setting
• (International) career opportunities
• You start with a contract for one year. If there’s a match, it’s a permanent position
   

INTERESTED IN THIS VACANCY?

Reach out to us by sending us your cv and motivation letter and clicking the ‘Apply’ button! In case of any questions, you can contact Nienke Klaar (Nienke.klaar.ext@bayer.com)

What can you expect? The selection process consists of a personality questionnaire, a first interview with the recruiter and hiring manager and additional interview(s) to be determined

Do you want to know more about what our people do at Bayer? Check our social wall via www.career.bayer.be/en/sociall-wall/ and follow us via #TeamBayerBenelux!

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We do not accept any unsolicited applications and agencies.

This vacancy is open to both internal and external candidates, internal candidates will be given priority in the recruitment process.