Overview:

Dealer Success Manager Duties:

The Dealer Success Manager works closely with field sales reps to grow the dealer base and funding volume acting as the main point of internal contact for potential and existing dealers through the onboarding process, selling them on program features and benefits. This role provides full-service support to all dealer-facing operations areas. 

Pay Range: USD $65,000.00 - USD $75,000.00 /Yr. Responsibilities:

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Work with existing dealers to increase program usage.
• Make sales and follow-up calls to train dealers on pricing strategies, sales strategies and compliance issues. 
• Assist in negotiating with dealers regarding competition with other lenders, custom programs and high-level requests. 
• Collaborate with external partners and software providers on improvement of FFC procedures.
• Manage new dealer introductions and training, complete webinars tailored to specific programs.
• Collaborate with marketing to provide customized training materials or experiences as needed to best serve the dealer.
• Provide customer application support, weekly reporting, and relationship management, responding to dealer requests in a timely manner with personalized service. 
• Identify opportunities for process improvement and dealer experience improvement. 
• Assist with managing escalated dealer situations, providing conflict resolution, communicating issues with management; follows the proper communication procedures for resolving escalated phone calls and requests.
• Manage and respond to all dealer and internal staff communication requests for the department; follows proper communication procedures to resolve dealer phone call/email requests. 

• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to maintain a positive attitude when fielding requests from others.  Must be able to concentrate and perform accurately. Must be able to react to change productively.  Requires minimal supervision to perform expected tasks and is able to resolve most issues without management or additional support.

 

Qualifications:

Minimum Qualifications:

• Associate’s degree in business, finance, communication, marketing or related field.
• 5 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience.
• Strong typing skills.
• Strong attention to detail.

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).

• Professional phone presence and excellent verbal and written communication skills.

Description:

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

 

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

 

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.