Bilingual Program Coach

#LI-remote

Are you passionate about making a difference in children's lives by providing access to educational resources and technology? Waterford.org is hiring a Bilingual Program Coach to help families using our free, in-home Waterford Upstart program, which offers adaptive early literacy software to prepare children for kindergarten. We're looking for someone enthusiastic about family engagement and preferably located in the MT or CT Time Zone.

As a Program Coach, you'll support families with the Waterford Upstart program, focusing on their children's academic progress, social-emotional well-being, motivation, and software usage. You'll guide families to available resources and provide personalized support through text, email, online virtual sessions, and phone.

If you have professional experience in education, social work, or early learning, and a strong commitment to fostering a love of learning in children, we’d love to hear from you!

Responsibilities

• Build positive relationships with families from diverse backgrounds by offering academic and emotional support to enhance children’s learning.
• Guide families to available resources and provide personalized support through text, email, online virtual sessions, and phone.
• Communicate effectively with families by understanding their cultures and learning styles, and adjust coaching strategies to meet each child’s needs.
• Manage a wide range of tasks to support families nationwide, including answering questions, providing motivational tips, and encouraging engagement with their child's educational software.
• Organize and prioritize daily tasks to provide personalized support to families during their entire workday.
• Handle inbound and outbound communications (calls, texts, emails) and family engagement events independently.
• Schedule follow-up appointments to maintain ongoing relationships with families.
• Support families' software use and educational progress, documenting interactions in an online system.
• Meet departmental standards for quality, efficiency, and contact metrics.
• Promote diversity, equity, and inclusion in all interactions and contribute to organizational DEI goals.

Qualifications

• Bachelor’s degree in education, family studies, social work, psychology, sociology, or a related field, or equivalent experience.
• 2 to 5 years of experience in early education, social work, or a related field.
• Excellent customer service and communication skills, with proficiency in phone, email, and text.
• Ability to listen actively and understand diverse participants while providing program support.
• Independent, proactive problem solver, especially in a remote work environment.
• Reliable team player with strong work ethic, punctuality, and ability to meet deadlines.
• Strong computer/technical understanding and abilities, including proficiency in  Google Suite and Microsoft Office. Salesforce and Confluence experience preferred.
• Strong commitment to maintaining reliable attendance, contributing to a productive and cohesive work environment.
• Skilled in time management and organization, with experience in fast-paced, deadline-driven environments.
• Quick learner with the ability to collaborate with others and adapt to new processes.
• Required: Bilingual in English and Spanish, with professional fluency in both languages.

About Waterford.org

Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.

Working at Waterford.org

Our team works remotely across the U.S. This full-time, hourly position pays $24.00 - $26.00 per hour, based on qualifications. We offer a comprehensive benefits package, including health, dental, life, and disability insurance, a one-time HSA contribution, 5% retirement matching, and generous vacation, sick leave, and holidays.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.